Be careful when going through Garden Court Hatfield Boomgate

I had a nasty experience with Garden Court Hatfield in two weeks, first was the Reception staff who did not pay attention to a guest, they responded to me not even looking at me but looking at their keyboards, I called them to order however, the male attendant continued going through folders on the desk still not paying attention to what I'm saying.

The following week I had meeting with my associates at the same venue, when driving in, coming to their boomgate, I found the boom upright (opened), I drove through but just as I drive the boom closed, hitting my vehicle on the windscreen and mind you, the boom has spikes on the floor, my left front tyre was punctured and I laid a claim but was told there's nothing they can do because there is a disclaimer. I'm disappointed that this is the business operation of Southern Sun.

Secondly, there is no warning sign that says, 'If boom is upright (open), stop and wait for the boom to close'. Why have spikes at entrance boomgate ?

You cannot let innocent customers incur damages to their vehicles only to tell them there is a disclaimer. Management must put a visible sign as I suggested above to warn innocent drivers because apparently their boom resets or reboots at certain times on it own but the Manager will not admit to that.