Booked and paid for Garden court Hatfield but moved to Stay Easy Acardia

Good Day, I am writing to express my deep disappointment regarding my recent experience. I had booked and paid in advance for accommodation at Garden Court Hatfield, and my company had already settled the payment. However, upon arrival, I was informed that the hotel was overbooked and that I should instead move to StayEasy — a hotel with a noticeably lower rating than Garden Court. I was told that attempts were made to call me, yet I have no missed calls. Regardless, the fact remains that I had booked and paid ahead of time specifically to stay at Garden Court. I expected my reservation to be honoured.

I was offered the shuttle to another hotel back and forth and the Manager offered to settle but dinner which I am thankful for but still that does not erase the wrongdoing that the Southern sun has committed.

This experience was shocking and extremely upsetting. I would not wish such an inconvenience on anyone. Please see the booking details below

ACCOMMODATION BOOKING ISSUED : 14523309 Garden Court - Hatfield Pretoria Tel : +2712 432 9600 Cnr End and Pretorius Streets, Hatfield, Pretoria, 0028, Gauteng, South Africa Fax No : +27 (12 ) 432 9601 Email : gchatfield.reservations@southernsun.com Guest Name(s) Check In Date Check - In Time Room Type Taxes Room Rate Without Taxes Room Description Form Of Payment Voucher Good For Transfer Details Notes Mr Bonginkosi Gumede 12 November 2025 Check Out Date 13 November 2025 14:00 Check - Out Time 11:00 Standard 1 Bed Double Non Smoking 12 Nov 2025 to 13 Nov 2025 12 Nov 2025 to 13 Nov 2025 ZAR 0.00 (Per Night) ZAR 1,630.00 (Per Night) N1QGG4 Bill Back Breakfast,Dinner,Taxes,Accommodation,Soft Drinks