Consistent bad service

Here's a polished version of your message:

Dear Garen Court Hatfield,

I'm writing to bring to your attention some issues I've been experiencing with your establishment. Despite multiple attempts, I've been struggling to get assistance with my concerns. On two separate occasions, I've been asked to hold for 10 minutes between 19:00 and 19:30, only to be told that the supervisor is unavailable.

Furthermore, I'm still awaiting a refund of R100 from June last year. I would appreciate it if you could look into this matter urgently.

Additionally, I'd like to inquire about the status of my deposits. I've noticed that whenever I visit, I'm made to wait while they verify the deposits. Could you please confirm whether my deposits have been received and processed correctly?

Lastly, I'd like to request that my loyalty points be app**** to my current booking. I would appreciate your assistance with this matter.

Thank you for your attention to these issues. I look forward to hearing from you soon.

Best regards, Kaizer Tsotetsi 7023722