Bad service from Gardens Locksmiths Cape Town

We asked for Gardens Locksmiths three times to come out to a block of flats 1km from them to look at a faulty door swing mechanism. They cancelled three times and on enquiry the owner was belligerent to falsely allege (i.e. lie) that an unnamed woman had called to cancel the call out. It is unfortunate because their technicians are great but owner/manager is rude and awful to clients.