lying to the client twice...

We are in the classic car restoration business. We approached gardens locksmith to rebuild a vintage lock which is difficult if not impossible to replace. On 2 occasion during the process, the staff member lost a tiny part which we then had to replace my sacrificing another lock. While is very easy to loose those tiny bits, the problem is the the staff member denied and **** straight into my face. He was not only covered up by the owner of the shop, he was also covered by Mr. Ogata, the head of the Cape Town locksmith association. The whole affair sheds a very disappointing light on the industry, which is not accountable, which is not trustworthy. In fact it was the second time that Mr. Ogata covered up for wrongdoing of his collegues.