Bad service

I want to lay a compliant about the service I got from Gardmed Ambulance service, when my husband was very sick with severe Ulcer, and my husband was referred by his doctor to East London St Dominics Hospital. When I phone the Ambulance to this number (0730656660) to request for the Ambulance the lady transferred me to the guy, this guy phoned me by this number (0699234772) and requested the medical information and I provided him with all the information but the guy told me that they won't be able to come and fetch us because the funds from the medical aid are exhausted so we won't be assisted at the hospital because we have no funds. I had to hire a car from Fort Beaufort to East London because my husband was in pain and we arrived the hospital and we were assisted and I didn't pay even a cent from the Hospital; everything was covered by the same medical aid they told me I don't have funds with. I almost lost my husband because of their lies and not to care. I am so hurt and disappointed with their service, I will never recommend them to anyone.