Gary Rom Hairdressing
Claimed Business
Gary Rom Hairdressing
Claimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Wellness & Beauty
27h 58mReply Time
0 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 27 hours 58 min
TrustIndex
0
Ranking
#7
in Wellness & Beauty
Avg Reply
27h 58m
NPS Score
0
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 27 hours 58 min
Review Distribution
2|6 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(20%)
2(0%)
1(60%)
5(20%)
4(0%)
3(20%)
2(0%)
1(60%)
Frequently Asked Questions About Gary Rom Hairdressing
Gary Rom Hairdressing has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 27 hours 58 min. Hellopeter has tracked Gary Rom Hairdressing across 66 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIC
Ivy C
1 reviews | Active since Jan 2020
10 Feb 2026, 09:04
Working as n appie
I whas calld in for n interview for n appie work Tehy said i can start on Thursday and i went in on the day i must start working first day i started workings there i dint feel welcom the hairdressing dint help me i need to figer every tihing out on my one wen i dit somtimg it was rong the second day they said my hair whas not right and als not the right hair colour and not the right Lehigh cutten the gave me n diet plan and said i am to fat i send them n 24 hour notis i not commig beck they dit not pay me for the 2 day so i n highly upsaid from day one they stared bullying me
Helpful (0)
|Replies (0)IC
Ivy C
1 reviews | Active since Jan 2020
10 Feb 2026, 09:04
Working as n appie
I whas calld in for n interview for n appie work Tehy said i can start on Thursday and i went in on the day i must start working first day i started workings there i dint feel welcom the hairdressing dint help me i need to figer every tihing out on my one wen i dit somtimg it was rong the second day they said my hair whas not right and als not the right hair colour and not the right Lehigh cutten the gave me n diet plan and said i am to fat i send them n 24 hour notis i not commig beck they dit not pay me for the 2 day so i n highly upsaid from day one they stared bullying me
0
Replies (0)BA
Benjamin A
1 reviews | Active since Jan 2020
2 Feb 2026, 13:34
Great service
Great service, talented stylists, and amazing results. Highly recommend Gary rom.
Helpful (0)
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Benjamin A
1 reviews | Active since Jan 2020
2 Feb 2026, 13:34
Great service
Great service, talented stylists, and amazing results. Highly recommend Gary rom.
0
Replies (0)SP
Shawn P
1 reviews | Active since Jan 2020
23 Jan 2026, 14:42
Gary Rom Nelspruit
Two weeks ago I went for a cut and the job was not done right. I decided to go back today and then I got a barber that is basically a trainee . The other barber had to step in and fix. They just did more damage. After styling my hair they tried to cut it again. They did a horrible job!!! I thought they are experience people that are qualified, clearly I was wrong. Use to be a huge supporter. Never again!!!!
Helpful (0)
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Shawn P
1 reviews | Active since Jan 2020
23 Jan 2026, 14:42
Gary Rom Nelspruit
Two weeks ago I went for a cut and the job was not done right. I decided to go back today and then I got a barber that is basically a trainee . The other barber had to step in and fix. They just did more damage. After styling my hair they tried to cut it again. They did a horrible job!!! I thought they are experience people that are qualified, clearly I was wrong. Use to be a huge supporter. Never again!!!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Oct 2025, 17:16
Pay me more, I’m special
Had a haircut at Menlyn Maine, usual spot. When paying I had to pay an additional charge because this barber hat his own price and does not charge the standard rates. He did mutter something about a master something but I just wanted to pay and get out before I said something not so nice. I don’t care how well you are or think you qualified, the advertised price is the advertised price. Imagine landing in Cape Town after a flight and being charged an additional levy because the Pilot that flew the aircraft had a higher qualification that the average pilot.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2025, 17:16
Pay me more, I’m special
Had a haircut at Menlyn Maine, usual spot. When paying I had to pay an additional charge because this barber hat his own price and does not charge the standard rates. He did mutter something about a master something but I just wanted to pay and get out before I said something not so nice. I don’t care how well you are or think you qualified, the advertised price is the advertised price. Imagine landing in Cape Town after a flight and being charged an additional levy because the Pilot that flew the aircraft had a higher qualification that the average pilot.
0
Replies (0)mN
melissa N
1 reviews | Active since Jan 2020
17 Jun 2025, 22:50
Atrocious Service at Gary Rom Bedford Centre
I had a 1pm appointment at Gary Rom Bedford Centre on Saturday, 14 June 2025 and ended up finishing just before 7pm due to being left in the hands of a stylist that had no idea about what she was doing. First, the stylist was unable to assist me at my scheduled time due to her inexperience with colour. After 50 mins of waiting for their master stylist to become available, I was finally seen to. The master stylist attended to my colour and had to leave before it was completed, therefore leaving me with the original stylist that clearly had no experience with colour. My colour had to be done all over again after the result was miles off the required colour I had asked for. Worst still, my hair is now seriously damaged. Adding to this, I had asked for face framing layers and the stylist could not achieve the cut. The assistant was trying to tell the stylist that the cut was “choppy” but the stylist was panicked and I had to stop her before she continued cutting more off. As there was no other experienced stylist in, I was told by the assistant that their master stylist will call me when she returns to work to correct the cut but still no word. I had paid nearly R2500 for an unprofessional service, dismal cut unbecoming of a professional stylist and a hair colour that I’ve had to settle for just to get out of that salon. I’ve trusted Gary Rom salons for more than 10 years and it’s sad to see that they’ve compromised their quality by chancing their clients hair with stylists that clearly lack up to date training and professional skills. Although the stylist was friendly, this does not make up for paying clients having to compromise their crowning glory. I was panicked for nearly 6 hours at the salon and had to hold back tears.
Helpful (0)
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melissa N
1 reviews | Active since Jan 2020
17 Jun 2025, 22:50
Atrocious Service at Gary Rom Bedford Centre
I had a 1pm appointment at Gary Rom Bedford Centre on Saturday, 14 June 2025 and ended up finishing just before 7pm due to being left in the hands of a stylist that had no idea about what she was doing. First, the stylist was unable to assist me at my scheduled time due to her inexperience with colour. After 50 mins of waiting for their master stylist to become available, I was finally seen to. The master stylist attended to my colour and had to leave before it was completed, therefore leaving me with the original stylist that clearly had no experience with colour. My colour had to be done all over again after the result was miles off the required colour I had asked for. Worst still, my hair is now seriously damaged. Adding to this, I had asked for face framing layers and the stylist could not achieve the cut. The assistant was trying to tell the stylist that the cut was “choppy” but the stylist was panicked and I had to stop her before she continued cutting more off. As there was no other experienced stylist in, I was told by the assistant that their master stylist will call me when she returns to work to correct the cut but still no word. I had paid nearly R2500 for an unprofessional service, dismal cut unbecoming of a professional stylist and a hair colour that I’ve had to settle for just to get out of that salon. I’ve trusted Gary Rom salons for more than 10 years and it’s sad to see that they’ve compromised their quality by chancing their clients hair with stylists that clearly lack up to date training and professional skills. Although the stylist was friendly, this does not make up for paying clients having to compromise their crowning glory. I was panicked for nearly 6 hours at the salon and had to hold back tears.
0
Replies (0)RS
Roche S
1 reviews | Active since Jan 2020
27 May 2025, 05:07
GARY ROM IS A ****MING ****
Terrible Service, Empty Promises, and R13,440 Down the Drain – Avoid Gary Rom Brooklyn I had hair extensions done at Gary Rom Brooklyn in January last year, and it was an absolute disaster from start to finish. The quality of the extensions was atrocious – completely unacceptable for the price I paid. When I raised my concerns, I was assured by Jacky, Gary Rom’s personal assistant and representative of the head office, that I would receive a full refund. I even returned the extensions in good faith, based on this promise. That trust was badly misplaced. Just a few days later, I was informed by Gary Rom himself that there would be no refund, as the Brooklyn franchise was apparently shutting down the week after 30/03/2014, and the franchisee (conveniently) never made any commitments. This was after I had already returned the product. In other words, I was strung along with empty promises, left without the product, and ****** of R13,440. To add insult to injury, when I posted about my experience on Facebook to warn others, I was threatened with legal action and even imprisonment if I didn’t take my posts down. This is how Gary Rom Hairdressing handles customer complaints: with threats and ************, instead of accountability. I still have proof of their promises and evidence that I returned the extensions. What I don’t have – to this day – is my money. I urge anyone considering Gary Rom Brooklyn (or any Gary Rom franchise) to think twice. Behind the shiny branding is a business model that appears to rely on misleading customers, dodging responsibility, and silencing those who speak out. Absolutely disgraceful. No wonder Gary Rom Salons, particularly Brooklyn Mall, are dead whenever I pass any.
Helpful (0)
|Replies (0)RS
Roche S
1 reviews | Active since Jan 2020
27 May 2025, 05:07
GARY ROM IS A ****MING ****
Terrible Service, Empty Promises, and R13,440 Down the Drain – Avoid Gary Rom Brooklyn I had hair extensions done at Gary Rom Brooklyn in January last year, and it was an absolute disaster from start to finish. The quality of the extensions was atrocious – completely unacceptable for the price I paid. When I raised my concerns, I was assured by Jacky, Gary Rom’s personal assistant and representative of the head office, that I would receive a full refund. I even returned the extensions in good faith, based on this promise. That trust was badly misplaced. Just a few days later, I was informed by Gary Rom himself that there would be no refund, as the Brooklyn franchise was apparently shutting down the week after 30/03/2014, and the franchisee (conveniently) never made any commitments. This was after I had already returned the product. In other words, I was strung along with empty promises, left without the product, and ****** of R13,440. To add insult to injury, when I posted about my experience on Facebook to warn others, I was threatened with legal action and even imprisonment if I didn’t take my posts down. This is how Gary Rom Hairdressing handles customer complaints: with threats and ************, instead of accountability. I still have proof of their promises and evidence that I returned the extensions. What I don’t have – to this day – is my money. I urge anyone considering Gary Rom Brooklyn (or any Gary Rom franchise) to think twice. Behind the shiny branding is a business model that appears to rely on misleading customers, dodging responsibility, and silencing those who speak out. Absolutely disgraceful. No wonder Gary Rom Salons, particularly Brooklyn Mall, are dead whenever I pass any.
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Replies (0)MS
Mukul S
1 reviews | Active since Jan 2020
7 Apr 2025, 15:40
Disrespectful Barber
Average hair styling! Be careful to disagree with the barber. I was refused to get haircut for 5 Year old because I did. Nobody likes to be insulted for no good reason, there are plenty of options.
Helpful (0)
|Replies (0)JM
Justin M
1 reviews | Active since Jan 2020
29 Mar 2025, 15:58
Terrible experience
I was charged 380 rand for a Fade that was not blended , the equipment hadn’t been cleaned after the previous client, I did not get a shave nor did I wash my hair. When I asked what I was paying 380 rand for the answer I was given was that “ that Barber charges his own prices “ …. Probably the most expensive terrible experience I’ve had at a so called “ Barbershop/ Hairdresser “
Helpful (0)
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Justin M
1 reviews | Active since Jan 2020
29 Mar 2025, 15:58
Terrible experience
I was charged 380 rand for a Fade that was not blended , the equipment hadn’t been cleaned after the previous client, I did not get a shave nor did I wash my hair. When I asked what I was paying 380 rand for the answer I was given was that “ that Barber charges his own prices “ …. Probably the most expensive terrible experience I’ve had at a so called “ Barbershop/ Hairdresser “
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Replies (0)