GARY ROM IS A ****MING ****

Terrible Service, Empty Promises, and R13,440 Down the Drain – Avoid Gary Rom Brooklyn

I had hair extensions done at Gary Rom Brooklyn in January last year, and it was an absolute disaster from start to finish. The quality of the extensions was atrocious – completely unacceptable for the price I paid. When I raised my concerns, I was assured by Jacky, Gary Rom’s personal assistant and representative of the head office, that I would receive a full refund. I even returned the extensions in good faith, based on this promise.

That trust was badly misplaced.

Just a few days later, I was informed by Gary Rom himself that there would be no refund, as the Brooklyn franchise was apparently shutting down the week after 30/03/2014, and the franchisee (conveniently) never made any commitments. This was after I had already returned the product. In other words, I was strung along with empty promises, left without the product, and ****** of R13,440.

To add insult to injury, when I posted about my experience on Facebook to warn others, I was threatened with legal action and even imprisonment if I didn’t take my posts down. This is how Gary Rom Hairdressing handles customer complaints: with threats and ************, instead of accountability.

I still have proof of their promises and evidence that I returned the extensions. What I don’t have – to this day – is my money.

I urge anyone considering Gary Rom Brooklyn (or any Gary Rom franchise) to think twice. Behind the shiny branding is a business model that appears to rely on misleading customers, dodging responsibility, and silencing those who speak out. Absolutely disgraceful.

No wonder Gary Rom Salons, particularly Brooklyn Mall, are dead whenever I pass any.