1 reviews | Active since Member
Horrible experience with this company. Spent over 100k on 3 premium garage doors for my new home . Excuses started thereafter. Late installation and they damaged the doors by dropping them on installation. The actual installation was not done correctly also. Numerous lies, broken promises and excuses thereafter for almost a year!! Even blaming me for damaging the doors at one point to try get out of the damaged doors they caused. Fortunate had written and photographic evidence to back me up.
They lodged insurance claims then ignoredme thereafter for months. 2 staff members left and I had to explain all issues yet again to Vanessa which was mostly clueless but gloats about how long they are in business - in a demeaning manner. They then Blamed centurion motors, load shedding, staffing issues, manufacturer etc as excuses and 10 + months later never bothered to resolve my issues leaving me no option but to eventually hire someone else to fix the problems. Owner and wife Brad talk a big talk and belittle you by saying they have hundreds of installations and “big” corporate clients. Owner Brad finally contacted me and promised to solve the issues the next day and never bothered to get back to me - yet again!!
Don’t ever pay upfront, in full, for services which is what this company requires then messes you around and will leave you out of pocket - Stay away!