Rude Private controller Hlengiwe!!!

I was hospitalised in January for a day and was told I’m gonna receive my statement in 2weeks which it went over a month I then started calling them requesting my statement they sent it… im a cash customer, I called m asked about it the Lady Hlengiwe was so Rude I told her I’ve been on line for 30min been transferred 4times she’s the 5th person im talking to so I asked do I owe anything to the hospital she answered “Nope” I asked does the hospital owe me anything? She answered again “nope” speaking to a patient on an professional call like she’s talking to her friend was was got me she said I finished all the amount I paid which isn’t true there’s credit that’s due to me we on the 4th month no one’s answering the calls when I call her number I’ve sent my statement to several people to assist with checking they tell me you guys owe me plz give what’s due to me im never using u again and please FIRE that’s Hlengiwe girl who doesn’t wanna do her job n hire someone who won’t want to get rid of patients on call by lying to them…. I WANT My Money im never using you again!!!!