Bad service

What a very bad and in-human treatment from the school Principal as I'm writing this complaint I'm so furious with the ill-treatment i received from the Principal of Jules High School Mr Sibiya, yesterday day was a closing date for submitting school exemption forms. When i arrived in the gate i was denied access by the security alerting me they no longer accept forms as the principal's guidance that they have cut at 10:00 parents must read it's written at the bottom of the form, if which that is a big lie no time that is written only to be instructed to put the form with the accompanying documents in a sealed envelope nothing about time. I arrived at school at 12:57 office staff and teachers were still inside. I decided to wait for the principal so that i show him the is nothing that states the closing time,when he came out at 14:28 driving his car with the secretary in it i waved my hand he drove his car passing by. So i noticed Ms Moloyi was still inside i wait for her more than 40 minutes in a rain when she comes i explained she called the principal his response was" I saw her i internationally left her she knows the cut of time" i rep**** the is no due time written only bring instructed where to put our form's and documents in a sealed envelope. He told Ms Moloyi she doesn't deal with the forms office is closed yet parents were returned while office staff were in until they close, can the department please intervine yhuu in the matter and they even send parents to departments where you will be told we don't do that because they want parents not to apply for the exemption if it has to the Ministry must look upon this,where is the right of education if the principal oppress that right?