Fraudulent activity and 0 customer service

Worst service ever not to mention fraudulent activity. Staff do not respond to communication at all and when you are able to get hold of them or they return a message they are rude and unprofessional. The company failed to pay Tshwane during May/June and I have been calling/mailing en messaging for months now with no assistance. The "director" then phoned me and advised that they would recon the file and make payments by the 10th of September and they would improve the way I buy tokens. This has also not happened - no feedback and no help up to date since May. Phoned today and were told staff I sent mails to no longer work there although I received an email read receipt from the staff member today, I was also told the office is closed for the week due to complications and no one is available to help me.