Do not use as Managing Agent

I have really had the worst experience with ***lin Estate as my Managing Agents. They charge 7% of the rental monthly but I had to deal with various issues myself, had to rectify their mistakes and I get overcharged for services. Had to advise on incorrect billing and send proof of this. Had to insist that notice of termination is sent in writing (they advised it is not needed even though it clearly states this in the lease agreement) When issues with the tenant were raised, the proper procedures were not followed. I had to advise them on what to do instead of them guiding me. They put the tenant ahead of the landlord who pay for the service.