Poor service and quality

First issue was when I first placed my order. Item was shown in stock and i made the purchase on the 19th of April. The item was not in stock and I was contacted with an alternative replacement and was assured that the alternative option would work with my current 125mm flue pipe setup.

Delivery took ages and false promises after false promises and terrible customer service, I only received the item on the 4th of May.

First use of the fireplace and there was a BIG problem from the start. It was not working as it should and after getting experts to come and inspect what was wrong, it was pointed out that this unit works with a 150mm flue pipe system.

Contacted GC Fires to clarify, and it was confirmed that the unit works with a 150mm pipe system and not 125mm as assured. Had to replace my whole system and pay for installation costs again. Now they refuse to take responsibility for their mistake and terrible after sales service as usual.