GC Fires
Claimed Business
|5|1 Reviews (last 12 months)|This business does not respond to reviews
GC Fires
Claimed Business
|5
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
5|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 11:54
GC Fire's Excellent Customer Service & Consultation
My wife and I experienced very professional consulting which inabled us to choose and go with GC Fire's. The Installation was also very professional. We are very happy with our GC Fire's Fireplace.
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 11:54
GC Fire's Excellent Customer Service & Consultation
My wife and I experienced very professional consulting which inabled us to choose and go with GC Fire's. The Installation was also very professional. We are very happy with our GC Fire's Fireplace.
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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2024, 07:08
Dissapointment spray paint *******
What started out as a very good experience was quickly overshadowed when i received an invoice for R 3900 after the installers used the remaining paint left in 6 old spray cans to spray the flue . This "spray service" using left over spray from other clients was equivalent to 10% of the entire cost to install the fireplace .ABSOLUTE ABSOLUTE ******* . i have had no further correspondence and I am still waiting on my refund that is owed.
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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2024, 07:08
Dissapointment spray paint *******
What started out as a very good experience was quickly overshadowed when i received an invoice for R 3900 after the installers used the remaining paint left in 6 old spray cans to spray the flue . This "spray service" using left over spray from other clients was equivalent to 10% of the entire cost to install the fireplace .ABSOLUTE ABSOLUTE ******* . i have had no further correspondence and I am still waiting on my refund that is owed.
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Anonymous
1 reviews | Active since Jan 2020
25 Jul 2023, 08:10
GC Fires rocks
Super professional from Sales to Installers. We bought an Earthfire ceramic stove which is made when ordered so it took a few weeks. Absolutely worth the wait. Thank you very much for an all over great experience.
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Anonymous
1 reviews | Active since Jan 2020
25 Jul 2023, 08:10
GC Fires rocks
Super professional from Sales to Installers. We bought an Earthfire ceramic stove which is made when ordered so it took a few weeks. Absolutely worth the wait. Thank you very much for an all over great experience.
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2023, 12:58
Poor Service from GC Fires
I ordered a heater from GC Fires on the 27th of January 2023 and since then, there has been zero communication from their side. I had to contact them about my order, still and they do not reply to emails. This is very poor service from them.
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2023, 12:58
Poor Service from GC Fires
I ordered a heater from GC Fires on the 27th of January 2023 and since then, there has been zero communication from their side. I had to contact them about my order, still and they do not reply to emails. This is very poor service from them.
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Anonymous
1 reviews | Active since Jan 2020
31 Jan 2023, 10:11
GC Fires - you're fired
Honestly, this is the most frustrating business to deal with when it comes to after-sales service. All we want is a quote for repairs on a unit that GC Fires installed for us over 3 years ago. The receptionist gave us a Whatsapp number to send photos of the damage to, which we did. We were then advised not to use that number and to provide a copy of the invoice as they changed systems and lost their client information. This is an ongoing problem with GC Fires - just stalling, blocking, avoiding responsibility, not responding to emails or phone calls, etc, etc. Shocking service all round.
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Anonymous
1 reviews | Active since Jan 2020
31 Jan 2023, 10:11
GC Fires - you're fired
Honestly, this is the most frustrating business to deal with when it comes to after-sales service. All we want is a quote for repairs on a unit that GC Fires installed for us over 3 years ago. The receptionist gave us a Whatsapp number to send photos of the damage to, which we did. We were then advised not to use that number and to provide a copy of the invoice as they changed systems and lost their client information. This is an ongoing problem with GC Fires - just stalling, blocking, avoiding responsibility, not responding to emails or phone calls, etc, etc. Shocking service all round.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Oct 2022, 09:00
Initially no after-sales service but rectified
Early June I contacted GC Fires because I heard great feedback for them, to get a fire place installed. After their advice on a builder and a unit, I ordered and paid for the Galaxy 80 fireplace with the intention of using the thermal fans that it come with. The only problem is, my unit arrived without a control panel. Which means the thermal fans never turn on and the install is incomplete with wiring hanging out of the wall for the control panel. I tried multiple times to follow up, the builder tried multiple times to follow up. Here we are 2-3 months later and my install is still incomplete. At this point, I guess it will still be incomplete next year winter. Basically, don't expect after sales service. I was then contacted after my initial review here by GC Fires to rectify the situation. After my review, I can now say that GC Fires went above and beyond to help me eventually get the switch delivered. Thank you GC Fires!
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Anonymous
1 reviews | Active since Jan 2020
20 Oct 2022, 09:00
Initially no after-sales service but rectified
Early June I contacted GC Fires because I heard great feedback for them, to get a fire place installed. After their advice on a builder and a unit, I ordered and paid for the Galaxy 80 fireplace with the intention of using the thermal fans that it come with. The only problem is, my unit arrived without a control panel. Which means the thermal fans never turn on and the install is incomplete with wiring hanging out of the wall for the control panel. I tried multiple times to follow up, the builder tried multiple times to follow up. Here we are 2-3 months later and my install is still incomplete. At this point, I guess it will still be incomplete next year winter. Basically, don't expect after sales service. I was then contacted after my initial review here by GC Fires to rectify the situation. After my review, I can now say that GC Fires went above and beyond to help me eventually get the switch delivered. Thank you GC Fires!
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Anonymous
1 reviews | Active since Jan 2020
23 Jun 2021, 05:11
EXCELLENT AND PROFESSIONAL
What excellent service - Mauritza is knowledgeable, professional and a pleasure to work with. The company gave us an excellent price as well as top quality components for your fireplace.
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