LB
Luyanda B
Active since Aug 2019
3
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0
Industries
Reviews
3 reviews29 months ago
Very Poor Service
I opened a ***** case in October last year. After the investigation the bank promised to pay me back my money after 31 working days. I still have not received my money, 17 January 2024. I've made many calls to their call center and they've promised to pay but I'm still waiting. Their call center staff drop calls and never bother calling back. In general, very poor customer service from Tymebank.
2 replies
40 months ago
Poor Service from GC Fires
I ordered a heater from GC Fires on the 27th of January 2023 and since then, there has been zero communication from their side. I had to contact them about my order, still and they do not reply to emails. This is very poor service from them.
3 replies
83 months ago
Very poor service and communication
I was involved in an accident on the 7th of July, and I lodged a claim on the 8th of July. The accident investigator came and interviewed me in my house on the 15th of July, he finished and submitted his report on the 17th or 18th of July. The last time Katlego Monyemohonoe, from Standard Bank, called me was on Friday, 12 July 2019. That was to tell me that an accident investigator would be visiting me. I had to call him on the 24th July for progress. He told me he received the report a week before, and he was still busy with 'investigations and verifications'. I asked him what were those because the accident investigator said Standard Bank should pay my claim. He arrogantly told me that that information was not for me to know. I asked for a time frame for his 'investigations and verifications', again he said each claim is different so he can't tell me anything. I asked why was he not communicating all of this to me? Why was I the one calling him for progress? Why no emails, calls or SMSs? He told me he would communicate in future. On the 1st August I received an email from him telling me that the claim was approved, and I had to sign a agreement of loss and return it to him. I signed it and returned it to him on the same day. He never sent me an email, called or SMSed to acknowledge receipt of the document. Or to tell me something was missing. Since the beginning of the claim, he only initiated on 1 or 2 calls to me. All communication between us was always initiated by me. Again, on the 6th August I had to call him for progress on the claim. He told me that the claim cannot be paid until i had sent 'original car papers'. I asked him what were 'original car papers'. He never responded to my query. Time was running out for me because the 30 day courtesy car was to be returned 6th August and the was zero progress on the claim. I complained to Katlego's superior, Kyle September, about the poor service. That was on the 7th August. He looked into the matter and decided that he will give me an extra 10 days on the courtesy car. Katlego called on the 7th August and said Standard Bank will ask for the 'original car papers' on my behalf from Wesbank. And should Wesbank need anything from me, he would let me know. He said someone from his team had already started the process. Again, I had to ask him for progress on the 12th August because Katlego doesn't call. He said he was still waiting for a response from Wesbank. I gave him a chance to do his work. I asked for progress again on the 15th August. He told me nothing was happening on Wesbank's side. Again, I asked him, why was he not communicating anything to me? Why was he quite? I decide to call Wesbank myself on the 15th August ask for the papers myself. The lady from Wesbank explained to me why the was a hold up. Standard Bank had asked the papers to be sent to them. But because the vehicle was mine (fully paid up), Wesbank could not do that. They can only send the paperwork to the owner. Because there were 2 requests on the same papers, Wesbank Fraud Division was involved. They asked for business days to look into the matter. Katlego sent the request to Wesbank and never, even once, bothered to follow up. I sent him an email explaining the situation. I also asked for an extension on the courtesy vehicle to cover for the days extra days Wesbank would be doing their investigation. He denied the request. The courtesy car was returned 17th August. Between the 17th August and whenever Standard Bank gets the papers, I will have no car because of Katlego's effortless incompetency. Who knows when the claim will be paid? I have to suffer because of Standard Bank's useless agent who doesn't know how to do their job? This is very poor service from Standard Bank. As soon as my claim is paid, I'm taking my business to Insurers who care about their clients.
1 reply
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