ST
Sue T
Active since Apr 2019
16
Reviews
0
Industries
Reviews
16 reviews12 months ago
Taken for a ride (not a paraglide)
I booked and paid for 2 tandem paraglides on 10 February 2025 as part of my husband's birthday present. I advised Paraglide Africa that we live in CT and are available to jump any morning during the week or over the weekend. Their communication is shocking. I had to keep following up with them and asking if conidtions were right for a jump. They have now gone silent and I can't get my R3400 back. My emails get bounced back and Whatsapps just don't get answered. I'm beginning to think this is a ****.
0 replies
13 months ago
FNB is a *****
I've had over 100 *****ulent Uber/Uber Eats transactions on my @FNBSA credit card between August 2024 & March 2025, & FNB refuses to accept liability because I've only picked up the ***** now. Both the FNB ***** centre agent and the ***** investigator resorted to victim-blaming me, as if this is my fault. Their tactic is to wear the customer down until they give up. I suspect it's an inside job because I receive email notification for any legitimate Uber receipts but don't receive any FNB email notification if it's *****ulent use. This is the 3rd time my FNB credit card has been compromised in 10 months. Last time, I had to fight with FNB for 7 months to get my money back. Absolutely disgusting!
53 replies
16 months ago
Fantastic service from ePetstore!
I had an amazing experience ordering a dog door flap from ePetstore. The delivery arrived on time and I was kept updated on the delivery process the entire time. My order arrived with a handwritten card welcoming me to the ePetstore family. Well done. Great customer service!
0 replies
16 months ago
FNB fails
Absolutely shocking service from Clive Smith, Zolisa Dlawu, Lambert Smal & Sizwe Ndaba of @FNBSA. My ***** case that occurred on 15 May 2024 is still unresolved & they couldn't be bothered to respond to my emails. I have never received such ********** service in all my life!
56 replies
26 months ago
Not so super, Superbalist
Superbalist has lost my order (Order No 22106988) that was paid for on Monday, 19 February 2024. I am dealing with Abulele who is absolutely useless and no longer responds to my emails. I emailed him on Monday, 26 February to advise that I have still not received my order. He responded that he only wants to hear from me once I've received my order - which I still have not! He is now ignoring my emails and I have absolutely no idea where my order is. Shocking service!!!
0 replies
39 months ago
GC Fires - you're fired
Honestly, this is the most frustrating business to deal with when it comes to after-sales service. All we want is a quote for repairs on a unit that GC Fires installed for us over 3 years ago. The receptionist gave us a Whatsapp number to send photos of the damage to, which we did. We were then advised not to use that number and to provide a copy of the invoice as they changed systems and lost their client information. This is an ongoing problem with GC Fires - just stalling, blocking, avoiding responsibility, not responding to emails or phone calls, etc, etc. Shocking service all round.
0 replies
57 months ago
Top marks for MTN Cavendish
MTN's Cavendish store is just amazing. I have always received top class advice and service from them. A special shout out to Funda-Lunga Tshabalala who is so professional, knowledgeable and always willing to go the extra mile. Whatever you are paying him is not enough. He is brilliant!
0 replies
58 months ago
Worst service from Woolworths
I bought and paid for homeware online on 3 June 2021. Only 1 out of the 6 items was ever delivered. I logged the query on their website, on the app, via email and eventually with the call centre. No one ever followed up, so I phoned again today. Got the MOST useless call centre agent who kept getting the order number, address and product muddled up. Eventually she promised me a refund. She has just called back to say that they can't refund because they are doing an investigation. An investigation? Into who? I am appallled.
0 replies
60 months ago
Sixty60 still has my groceries - and does not care!
I ordered and paid for groceries on Monday, 17 May and only 2 of the 11 products were delivered. I have submitted the issue three times via the Sixty60 app and emailed help@sixty60.co.za twice, but no one responds to anything. This is totally unacceptable. Utter lack of customer service, and not even a call centre that you can contact to escalate the matter.
0 replies
61 months ago
Sunglass Hut doesn't make the cut
I have been trying to get Sunglass Hut to respond to my emails since early February 2021. I have 2 pairs of Ray-Bans that require lens replacements. I have filled in the forms, sent them photos of the lenses, taken pictures of the codes, and sent follow-up emails in BIG RED LETTERS, but no one responds to my emails. Exactly the same thing happened a few years ago when I tried to get my lenses replaced by Sunglass Hut. The only way I got service from them was to go to Hello Peter. So here I am again - begging for customer service.
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
14 (87.5%)