Active since Apr 2019
I booked and paid for 2 tandem paraglides on 10 February 2025 as part of my husband's birthday present. I advised Paraglide Africa that we live in CT and are available to jump any morning during the week or over the weekend. Their communication is shocking. I had to keep following up with them and asking if conidtions were right for a jump. They have now gone silent and I can't get my R3400 back. My emails get bounced back and Whatsapps just don't get answered. I'm beginning to think this is a ****.
I've had over 100 *****ulent Uber/Uber Eats transactions on my @FNBSA credit card between August 2024 & March 2025, & FNB refuses to accept liability because I've only picked up the ***** now. Both the FNB ***** centre agent and the ***** investigator resorted to victim-blaming me, as if this is my fault. Their tactic is to wear the customer down until they give up. I suspect it's an inside job because I receive email notification for any legitimate Uber receipts but don't receive any FNB email notification if it's *****ulent use. This is the 3rd time my FNB credit card has been compromised in 10 months. Last time, I had to fight with FNB for 7 months to get my money back. Absolutely disgusting!
I had an amazing experience ordering a dog door flap from ePetstore. The delivery arrived on time and I was kept updated on the delivery process the entire time. My order arrived with a handwritten card welcoming me to the ePetstore family. Well done. Great customer service!
Absolutely shocking service from Clive Smith, Zolisa Dlawu, Lambert Smal & Sizwe Ndaba of @FNBSA. My ***** case that occurred on 15 May 2024 is still unresolved & they couldn't be bothered to respond to my emails. I have never received such ********** service in all my life!
Superbalist has lost my order (Order No 22106988) that was paid for on Monday, 19 February 2024. I am dealing with Abulele who is absolutely useless and no longer responds to my emails. I emailed him on Monday, 26 February to advise that I have still not received my order. He responded that he only wants to hear from me once I've received my order - which I still have not! He is now ignoring my emails and I have absolutely no idea where my order is. Shocking service!!!
Honestly, this is the most frustrating business to deal with when it comes to after-sales service. All we want is a quote for repairs on a unit that GC Fires installed for us over 3 years ago. The receptionist gave us a Whatsapp number to send photos of the damage to, which we did. We were then advised not to use that number and to provide a copy of the invoice as they changed systems and lost their client information. This is an ongoing problem with GC Fires - just stalling, blocking, avoiding responsibility, not responding to emails or phone calls, etc, etc. Shocking service all round.
MTN's Cavendish store is just amazing. I have always received top class advice and service from them. A special shout out to Funda-Lunga Tshabalala who is so professional, knowledgeable and always willing to go the extra mile. Whatever you are paying him is not enough. He is brilliant!
I bought and paid for homeware online on 3 June 2021. Only 1 out of the 6 items was ever delivered. I logged the query on their website, on the app, via email and eventually with the call centre. No one ever followed up, so I phoned again today. Got the MOST useless call centre agent who kept getting the order number, address and product muddled up. Eventually she promised me a refund. She has just called back to say that they can't refund because they are doing an investigation. An investigation? Into who? I am appallled.
I ordered and paid for groceries on Monday, 17 May and only 2 of the 11 products were delivered. I have submitted the issue three times via the Sixty60 app and emailed help@sixty60.co.za twice, but no one responds to anything. This is totally unacceptable. Utter lack of customer service, and not even a call centre that you can contact to escalate the matter.
I have been trying to get Sunglass Hut to respond to my emails since early February 2021. I have 2 pairs of Ray-Bans that require lens replacements. I have filled in the forms, sent them photos of the lenses, taken pictures of the codes, and sent follow-up emails in BIG RED LETTERS, but no one responds to my emails. Exactly the same thing happened a few years ago when I tried to get my lenses replaced by Sunglass Hut. The only way I got service from them was to go to Hello Peter. So here I am again - begging for customer service.
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