WR
Willem R
Active since Dec 2013
7
Reviews
0
Industries
Reviews
7 reviews20 months ago
Old Mutual - Never Again!
Been a loyal Customer for 20 years and paid ALL my premiums and their commission. My investment has matured and what a mess trying to get this investment paid out. Their call centre is a headache. Each time you have to wait 10 to 15 minutes to talk to someone just to be put through to another person and start the 10 - 15 minutes waiting process over again. After three weeks struggle and finally getting hold of someone that can help me, I'm told that the policy is too big and need to be submitted via email!! Submitted a complaint, and was told it they would contact me between 2-3 business days. We are now on day 4 and still no one from Old Mutual has contacted me, and it's been a week from submitting the email request for pay out on my investment with no payment. Will never take out any product from Old Mutual again.
53 replies
31 months ago
Pocket POS = Unreliable
The Pocket POS is one of the worst products that we have come across. Very unreliable, and the after sales support is even worse than the product.
0 replies
44 months ago
Poor after sales service
We took over a Guesthouse recently. Firstly to finally move the ownership of the machine to our name took about three weeks and it was a huge struggle. A delay of three days or more on emails queries if they get back to you at all. The call centre is even more of a struggle. You hold on for 15 min to 30 min just to speak to someone. We had to change our banking details, and after a month of struggling with a problem on Yoco's side as the system says the confirmation link to change the details has expired, it was easier for us to just move to another company. Good riddance.
714 replies
47 months ago
Poor service and quality
First issue was when I first placed my order. Item was shown in stock and i made the purchase on the 19th of April. The item was not in stock and I was contacted with an alternative replacement and was assured that the alternative option would work with my current 125mm flue pipe setup. Delivery took ages and false promises after false promises and terrible customer service, I only received the item on the 4th of May. First use of the fireplace and there was a BIG problem from the start. It was not working as it should and after getting experts to come and inspect what was wrong, it was pointed out that this unit works with a 150mm flue pipe system. Contacted GC Fires to clarify, and it was confirmed that the unit works with a 150mm pipe system and not 125mm as assured. Had to replace my whole system and pay for installation costs again. Now they refuse to take responsibility for their mistake and terrible after sales service as usual.
134 replies
54 months ago
No replies to potentially new customer
I have a home loan with FNB, and I tried switching from my current bank to FNB as I heard there are added benefits if doing so, but to date no one has helped me and replying days later with generic mails and ignoring my request for help. If a company can't even reply when you hand them your business on a silver platter, how bad must there after sales service be.
53 replies
64 months ago
Server problems once again!!
Sage One is the worst program I've encountered in a long time. Second day in a row that I can't get access to the online program because of server problems on their side. This results in loss of business and work. This has been going on for years now. ou should be ashamed letting Companies down like this.
61 replies
128 months ago
Terrible Customer Care
Our company have been using Quickbooks since 2006. The last two years I have been struggling with a problem on our Quickbooks program. <br> <br> Every time it is the same story. Call the call center and get through to an operator. Try some quick settings over the phone but it never sorts out the problem. I even mailed them my whole company file to try and sort it out but as ALWAYS they say they will get back to you, but you never hear of them again. This has happened with FOUR different operators in the past year.<br> <br> Leaving Quickbooks as soon as our accountants helps us to install a new accounting program.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)