Poor customer service

We have experienced numerous instances where we made immediate payment for electricity, yet had to wait several hours before it was allocated. On one occasion, electricity was purchased at 6:00 am but only allocated between 3:00 and 4:00 pm. We were informed that an incorrect reference number had been used, which was untrue, as the correct reference number clearly reflected on our payment.

Today, we made a purchase at 07:34 am, and more than two hours later the electricity has still not been restored, nor have we received any response from GCT despite sharing proof of payment.

Based on these repeated delays and poor communication, I would not recommend any apartment connected to GCT.