LM
Letona M
Active since Jul 2022
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
No delivery even after payment
GFS Express has extremely poor customer service. My order was delayed due to a payment issue. Once the payment was resolved and proof of payment was sent, I received no further communication. When I tracked my order on their website, it still reflected a delay due to “no payment received,” despite the proof having been submitted. I received no response to the email containing the proof of payment, nor to the multiple WhatsApp messages I sent in an attempt to follow up. This lack of communication and accountability is unacceptable. I would not recommend GFS Express.
0 replies
4 months ago
Beware Of Masai Lofts
If you are considering moving into Masai Lofts, I strongly advise you not to. Before making a decision, take the time to read reviews from both previous and current tenants. While the interior may appear attractive, the problems begin almost immediately after moving in. The building experiences frequent water shedding, and electricity is managed through an app called GCT, which has been nothing short of a nightmare. Even when electricity is depleted, charges continue to accumulate. Immediate payments can take up to four hours to reflect, leaving tenants without power. Additionally, electricity does not last nearly as long as it should for the amount paid. We were left without water for three consecutive days with little to no communication from management. No JoJo tanks were provided, and tenants had to make their own arrangements for water. Due to the heavy rainfall experienced this year, the walls and wardrobes became damp. Bubbles formed on the walls; although these were patched, the walls were never repainted. With continued rainfall, the bubbling has returned. Any items placed against the walls develop mould, including blankets and clothing stored in the wardrobes. As a result, the room has developed a persistent foul odour. Despite the lease agreement clearly prohibiting loud music after 10pm, certain tenants continue to play loud music late at night without consequence. Please do not be misled by the appearance of this property. Numerous tenants have raised complaints, many of which remain unresolved.
53 replies
4 months ago
Poor customer service
We have experienced numerous instances where we made immediate payment for electricity, yet had to wait several hours before it was allocated. On one occasion, electricity was purchased at 6:00 am but only allocated between 3:00 and 4:00 pm. We were informed that an incorrect reference number had been used, which was untrue, as the correct reference number clearly reflected on our payment. Today, we made a purchase at 07:34 am, and more than two hours later the electricity has still not been restored, nor have we received any response from GCT despite sharing proof of payment. Based on these repeated delays and poor communication, I would not recommend any apartment connected to GCT.
0 replies
5 months ago
GCT is nothing but disappointment
GCT Technologies has been the most disappointing service provider I’ve ever dealt with. An amount of R1,600 lasted an entire month, yet R2,650 worth of electricity barely lasted the same period. Their fees are unreasonable, and the cost they add simply for loading electricity is excessive. It feels like a complete rip-off, with very little value for the money paid. If you come across a rental property that uses GCT Technologies, take my advice and avoid it entirely.
0 replies
8 months ago
Hopes and Dreams
I would like to formally lodge a complaint. I app**** for help on the 18th of June, because of the hopes and dreams of only paying R3 000 I encouraged my mom to apply as well. She app**** two days later. We were advised that we only pay R3 000 and that our creditors would not debit our account. This was not the case as 80% of my creditors debited my account for the month of June. In July my consultant advised that those accounts were meant to be debited, which was not what I had been advised in the month of June. I noticed the initial fee had not decreased on my debt busters profile even though these creditors had debited my account. In the month of July to my surprise 3 of my creditors had debited my account. To add insult to injury my mom who had app**** after me only paid the amount she had been promised. I had been informed by my consultant that if my account was debited I should contact them immediately and my account would be refunded. It’s been nearly two weeks without any feedback. I had been advised a week ago that it would take up to 21 working days. Thus far all I’ve been sold is hopes and dreams. I am in disbelief at how I app**** for help yet my circumstances have worsened. Imagine waking up on payday to R93 . Debt busters have been paid yet I am the one who has to run after them. Makes no sense… I tried to reach out to a consultant but I was informed they have a high volume of calls. I am extremely disappointed. I had stated prior to this that I had other bills to pay.
58 replies
16 months ago
Unhappy Customer- Horrible customer service
If I could I would rate these couriers 0 stars. I should have received my parcel in December, according to the couriers the driver called, the only call I received was a spam regarding investments. I have tried to reach out but it takes a very long time to receive a response on WhatsApp. Every time I tried calling they couldn’t be reached because their call volumes were high. What should have taken approximately a week has now taken double the time. I was informed my delivery would arrive on the 2nd, prior to this I saw a fast way courier vehicle in my area and it amazed me because this was up the road from my house, why couldn’t my delivery be made on the same day? Today is the 2nd and conveniently my delivery date has been moved yet again without any explanation. They have received their payment days ago why is it taking this long for me to receive my delivery? Especially because I have seen the courier in my area. The emails I’ve received from Temu state that my delivery cannot be made. Upon tracking my order the website states there is an issue with my parcel. What’s the issue, why is this not being stated. I cannot understand why it’s taking more than double the time for my parcel to be delivered
0 replies
18 months ago
No parcel number, no response, no order received but payment has been made
I placed an order on the 21st of September. I chose pep pack as I was in the process of moving. Had I known delivery would take this long I would have opted for door to door delivery at my office. I emailed this company, after receiving no response I proceeded to send 5 DM’s on instagram before receiving a response. I was advised that the delivery was sent out on the 24th, that my order should arrive between the 7th & 8th October. Pep paxi takes 3-9 business days, today (14.10.2025) is the 15th business day. I messaged the company via instagram to enquire about the parcel number on the 10th & 11th… There has been no response, I have asked for either the hair growth oil or a refund. I’m very unhappy with the service.
0 replies
20 months ago
Ridiculous utility charges
We previously moved from Ikamva Mews due to safety concerns. We moved into They Hyperion 1st October, this complex was much safer and cheaper and also smaller. 14th December the day we received our bonuses we received an invoice, the two months prior to this we would wait on the owner to provide the invoice. Two weeks later we received an email stating that we should leave the gate open in order for the meter to be read. How is it possible to receive an invoice two weeks after payment and two weeks before the meter was read. Every month going forward our bill increased. The month of July we were charged R1800 for lights, there’s only one person home during the week as two of us are at the office. This month the agent Munei Mapfumo sent a text stating that electricity would be 3k. So this place is much smaller, it only has one bathroom and we previously came from a place with 2 bedrooms and two bathrooms. How is it possible to pay that much on electricity when most of us aren’t home 60/70% of the time. Please consider twice, maybe even thrice before considering moving into unit 2 at The Hyperion as you will be paying whatever the landlord sees fit. It’s ridiculous to pay 11k for such a small space. It makes no sense how can you go for cheaper and pay much more than a much bigger space. Don’t walk run!
159 replies
20 months ago
I found out my insurance lapsed after trying to claim for a ****** device
I’ve been a customer for nearly 5 years. During my second year after taking out my second contract, my phone was ****** and replaced a month later. However, this year I took out a third contract with a prepaid number. I wasn’t made aware that Vodasure charges a pro-rata fee. A month ago an unauthorised amount of R895 was debited from my account , I reversed this as I had not approved any debi check. I later called vodasure and I was told that I was double debited and this would be investigated. I was ensured that investigation would take a month. A few days ago this device was ******, I was told this insurance lapsed but this had not been brought to my attention beforehand. The rude consultant I spoke to advised this was my responsibility, after only receiving most of this information on the day of this call. I would not recommend getting insurance at Vodasure specifically on a prepaid number!
265 replies
22 months ago
Item paid no funds
After paying my debits I’ve noticed “item paid no funds” this has been a reoccurring issue. Why would I make a purchase without any funds, I’ve been repaying money I have not used. Can anything be done about this. Could there be a way to reverse this unauthorised transaction because this is unacceptable.
53 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)