No urgency in deliveries

Extremely disappointed in the service received. Courier a tender document for same day delivery. 1. It was not delivered same day 2. I paid for same day delivery though None the less Was promised that my package will be delivered at 06h30 - the branch manager tells me 07h30 - the driver says to my partner 08h30 - as you would have it / I received a picture of my tender at the delivery hall DELIVERED LATE. Tender not accepted.