Gearbox & Diff Centre Port Elizabeth
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
It's a putty there is not - 5 stars which I would have given this company, I took my bakkie to the less than a year ago to fix the gearbox, had to return twice. Spent approximately R58 000, Ford charges R80 000 for a new gearbox. My bakkie is now standing the gearbox is totally broken and does not work at all and this company will just pull up their shoulders and blame someone or something else as they did with my bakkie. Stay away from them is you want good work done on your vehicle
1 reviews | Active since Jan 2020
It's a putty there is not - 5 stars which I would have given this company, I took my bakkie to the less than a year ago to fix the gearbox, had to return twice. Spent approximately R58 000, Ford charges R80 000 for a new gearbox. My bakkie is now standing the gearbox is totally broken and does not work at all and this company will just pull up their shoulders and blame someone or something else as they did with my bakkie. Stay away from them is you want good work done on your vehicle
1 reviews | Active since Jan 2020
Worst service I have ever come across, they take too long to fix my gearbox, I had a oil leak when I picked up my car was dirty smelled of oil everywhere. Guess what oil still leaking. They try to divert and said it not Gearbox its engine oil that leaking. Eventually they fixed it. When I text them to check when will the vehicle be ready after 3days it's with them. They say "will be ready when I call you"
1 reviews | Active since Jan 2020
Worst service I have ever come across, they take too long to fix my gearbox, I had a oil leak when I picked up my car was dirty smelled of oil everywhere. Guess what oil still leaking. They try to divert and said it not Gearbox its engine oil that leaking. Eventually they fixed it. When I text them to check when will the vehicle be ready after 3days it's with them. They say "will be ready when I call you"
1 reviews | Active since Jan 2020
I had a problem with my car and I was refered by a friend to Gearbox and diff centre I called and explain my problem to Vince, he didn't explain anything but said I should bring the car to their workshop I brought the car into their workshop. He(Vince) was not helpful but I saw an arrogance of him. For the first time I went there the picture of their service he displayed to me was very bad. I asked him if he can assist us because battery of our car is flat and the response to me was I need to get mechanic to check what is the problem and he didn't intend to help me anyway I then borrowed some spanners to change batteries he gave me spanners but that didn't work out, I then told him the problem but he told me that, it's not his problem they need the car's motor to be running then they will test it. Refered me to closeby auto mechanic I went there but they could not help me because they were very busy. We then saw one of Gearbox and Diff center mechanics and spoke to him he was helpful he even check the battery if it's gonna charge if they put on charge in their workshop they find out that the battery is finished and we need to buy a new one and he advised us about the closest auto spares where we can purchase new battery. We bought new battery and the car started then mechanic showed us where to park the car and give car keys to Vince. Vince told me that he was gonna call me and I waited and he never call me after 16:00 I called him he said they gonna test the car the following day. I just wanted to know what is the problem and how much is it gonna cost me. The following day Thursday 17/09 after 12:00 I called him because he didn't call me as promised he told me the mechanics have tested the car but he was waiting for them to give him the report. Since 12 until 3pm i have been waiting no word from them I called him he told me that gearbox chain is broken and change in gearbox speed is faulty he is just waiting to get parts prices then quote me. How much does the phone call cost for him to call me and update me about everything? Does he treat everybody the same way? It's a very disappointing service from the frontline staff.
1 reviews | Active since Jan 2020
I had a problem with my car and I was refered by a friend to Gearbox and diff centre I called and explain my problem to Vince, he didn't explain anything but said I should bring the car to their workshop I brought the car into their workshop. He(Vince) was not helpful but I saw an arrogance of him. For the first time I went there the picture of their service he displayed to me was very bad. I asked him if he can assist us because battery of our car is flat and the response to me was I need to get mechanic to check what is the problem and he didn't intend to help me anyway I then borrowed some spanners to change batteries he gave me spanners but that didn't work out, I then told him the problem but he told me that, it's not his problem they need the car's motor to be running then they will test it. Refered me to closeby auto mechanic I went there but they could not help me because they were very busy. We then saw one of Gearbox and Diff center mechanics and spoke to him he was helpful he even check the battery if it's gonna charge if they put on charge in their workshop they find out that the battery is finished and we need to buy a new one and he advised us about the closest auto spares where we can purchase new battery. We bought new battery and the car started then mechanic showed us where to park the car and give car keys to Vince. Vince told me that he was gonna call me and I waited and he never call me after 16:00 I called him he said they gonna test the car the following day. I just wanted to know what is the problem and how much is it gonna cost me. The following day Thursday 17/09 after 12:00 I called him because he didn't call me as promised he told me the mechanics have tested the car but he was waiting for them to give him the report. Since 12 until 3pm i have been waiting no word from them I called him he told me that gearbox chain is broken and change in gearbox speed is faulty he is just waiting to get parts prices then quote me. How much does the phone call cost for him to call me and update me about everything? Does he treat everybody the same way? It's a very disappointing service from the frontline staff.
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