Excellent service provided by Geberit technical service agent!

I recently had a problem with my flush system, the overflow valve wouldn't stop running after one flushed it.

After placing a service call, a service agent drove through to my farm which was at least a 2-hour drive from Pretoria to asses the issue causing the flush system.

Upon inspection, it was found that the overflow valve was faulty and it had to be replaced.

As the service agent didn't have this part, he then decided to drive to Rustenburg when he was able to get a replacement from one of his dealerships and then returned to install the new part which solved the problem.

I asked if there was a fee for this service to which he said it was part of the service Geberit provides - so no cost involved which was great!

A big thank you to Ernst Gottschalk for his assistance!