Malcolm Rosier-Jones

Active since Nov 2011

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Industries

Reviews

13 reviews

10 months ago

Poor service - don't expect much feedback to your emails

You call & there's no one there to help you. You email & you don't get a reply, You WhatsApp and you still don't get a reply. The only way to get answers, is to physically go to their office and ask for assistance. Poor service,

0 replies

Netcare

50 months ago

Terrible service at Netcare Ferncrest Hospital Rustenburg

My mother was having problems breathing & had severe back pain last week, she arranged for a neighbor to drive her to Netcare Ferncrest Hospital in Rustenburg. The emergency Admin clerk took her Discovery Card to review her details & kept her card while she was moved to a ward. After seeing a doctor, she was prescribed medication & told she could go back home which was a big mistake as she is currently in a very bad state & should have been admitted & kept at the hospital for 2 to 3 days of observation. Leaving the Hospital, she asked the admin guy to give her Discovery Card back to which he said I'm sorry but I have lost it. They took my mother's contact number & promised to call her once they find it. To date, they have not found the Card. In addition to this unnecessary stress, my mother has been informed that she is liable for the medical treatment at the hospital as this is not covered on her Discover Essential plan. They should have just admitted her as she was in no shape to go home & needs care. To summarise, they lost her card, let her go when she should have been admitted & now has to pay roughly R4000. This to me is poor service.

0 replies

Medicare Hospital

50 months ago

Medicare Hospital Rustenburg - Terrible service

I am a private patient who paid cash for medical services at Medicare Rustenburg. This was around the middle of April 2022, after my medical treatment, I was then provided a statement that showed there was a credit amount of just over R7000. I provided my banking details & to date, I have not received any replies to the 4 emails I have sent so far. I was dealing with Sharon from the finance department who ignores my emails. This kind of customer care is just terrible & I would recommend anyone who needs medical care to rather Opt for their treatment in Pretoria or Johannesburg where you are guaranteed better service.

0 replies

Nedbank

60 months ago

Stuck in Indonesia, little of no support from the SOS department!

Lost my SA Phone overseas, unable to access my account without being able to receive an OTP. I've contacted the SOS department who asked me to sign some forms (Application to amend client account information) & Indemnity etc which I did & got notarized at a local Police Station for R500 (Indonesia). After a dozen emails & calls, I got an update on Saturday that the forms I sent through did not have the Police officer's full name, etc. This means I will now have to return to the local Police Station, resubmit updated info via email & wait for another 4 days & hope this time the amendment will be accepted all while I have zero access to my account & little funds left to survive. I have not received any replies via email or calls on my International number. I wonder how many people go through this same experience & think to themselves what the heck am I doing with such a bank. Reference number ***6

0 replies

1st for Women

74 months ago

Debiting me while I specifically called a few months back to cancel all Policies!

I had to cancel all my policies because I could no longer afford them due to being unemployed for almost 2 years! I noticed 3 months later that funds are still being debited off my account when I queried this, I was told this is a standalone policy. What part of "I want to cancel all my policies" because I am broke and cannot afford them,,, When a client says please cancel, it means cancel. While I was waiting to be assisted telephonically, the call was dropped, cut. They say their calls are being recorded, I'm glad they are and I suggest they re-visit my previous call to cancel these policies. I had the same issue with Discovery and now 1st for Woman looks like it's a South African thing to suck your clients dry when they can no longer afford to pay.

2 replies

Discovery Health

75 months ago

Criminals!

Twice now they have deducted funds from my account when they were no supposed to! First I canceled my Vitality with a month notice, this was acknowledged and the following month I was chargred again. Then due to financial strain, I could no longer afford my medical cover, so again I gave one month notice which was acknowledged and guess what, once again they withdrew funds from y account!!! I am struggling to survive and these *******s keep on deducting money from my account!!! Error is not acceptle, they have all the software, trained staff and tools to ensure these types of errors do not happen!

3 replies

Geyserwise

75 months ago

Great Service from support team in Centurion.

Having two Geyserwise units setup on my farm, I wanted to change the current timmer configuration as we entered into the winter months. My goal was to make it manual whereby we can control when we want to heat the water which better suited our needs considering we are living off-grid using solar energy. I called Geyserwise who eventually gave me Gavin's mobile number who operates from Centurion. I explained to him my needs and he was able to provide me with know-how as to how to remove the times programmed by the installer. We no longer use unnecessary energy from our solar panels, hence save more battery power. Thank you Gavin!

0 replies

Geberit

77 months ago

Excellent service provided by Geberit technical service agent!

I recently had a problem with my flush system, the overflow valve wouldn't stop running after one flushed it. After placing a service call, a service agent drove through to my farm which was at least a 2-hour drive from Pretoria to asses the issue causing the flush system. Upon inspection, it was found that the overflow valve was faulty and it had to be replaced. As the service agent didn't have this part, he then decided to drive to Rustenburg when he was able to get a replacement from one of his dealerships and then returned to install the new part which solved the problem. I asked if there was a fee for this service to which he said it was part of the service Geberit provides - so no cost involved which was great! A big thank you to Ernst Gottschalk for his assistance!

0 replies

Face To Face Parktown

85 months ago

Face to Face makeup school is terrible, DO NOT SEND YOUR KIDS THERE!

My daughter has suffered from Anxiety and stress because of management! The head mistress and other teachers in the makeup department treat their students like ****. Loads of students are leaving this institution as they cannot handle the poor standards of the teachers where they use threats, punishment and other forms of discipline on students. This is not a happy place to study, you have to watch what you say, watch what you do, watch what you wear. My daughter spent 3 weeks in hospital where she was diagnosed with stress and Anxiety. because of this, she did not want to continue with her 2nd half of the studies which would have led to a diploma. This institution refuses to give my daughter her certificate for the 1st 6 months of study. Terrible place, do not send your kids there!!!

0 replies

Vodacom

85 months ago

Day Light theft of over R1200 on my Vodacom account from Apple Apps!!!

I am being billed over R1200 per month on my Vodacom account. Since January 2019 I have been calling Vodacom regarding Apple Apps being billed to my account on a regular basis. I have never owned an Apply phone or Apple Product to which they acknowledged and have on two occasions told me that they have blocked the Apps from debiting from my account. After every promise, I continue to get these deductions from my account, this is pure day light theft of around R1200 per month!!!! I have had enough, I am cancelling my contract - Shocking service and support. From now on I will buy my own phones and use pay as you go.

0 replies

Review Distribution

5 Star

2 (15.4%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

11 (84.6%)

Malcolm Rosier-Jones

Reviews

Poor service - don't expect much feedback to your emails

Terrible service at Netcare Ferncrest Hospital Rustenburg

Medicare Hospital Rustenburg - Terrible service

Stuck in Indonesia, little of no support from the SOS department!

Debiting me while I specifically called a few months back to cancel all Policies!

Criminals!

Great Service from support team in Centurion.

Excellent service provided by Geberit technical service agent!

Face to Face makeup school is terrible, DO NOT SEND YOUR KIDS THERE!

Day Light theft of over R1200 on my Vodacom account from Apple Apps!!!

Review Distribution

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