Gem furniture is an expensive ****!

This shop has the worst customer service. So in october 2023 my father, a pensioner, bought a R36000,00 lounge suite at Gems Zeerust. He liked the set as it had recliners seats which he needed to rest his feet while watching tv. The set was delivered but three months later the mechanism for reclining in one of the couches broke and the seat could not recline anymore. We reported at the branch and were told it will be attended in the next week. Today is 15/01/2025 and yet again we went to the shop to ask whats the problem as they never contact us unless we go and ask, a guy called Kagiso **** yet again and refused to give contacts of their head office. We regret buying for so much money only to be given inferior quality furniture. No inspection has even been carried as we are repeatedly told they will come.