Poor business strategies repo without creditor being present customer info discussed with neighbors

I'm rating Gem a 1 if I could add a review without rating them I would. I bought from Gem back in July 2023 and missed a few payments Gem then went to my home to harass people who have no relation to my account with them in anyway shape or form. They went into the house and repossessed the goods without any signatures without the creditor being present or consenting and even went as far as contravention the POPI Act and discussed my account and the content of my account with the neighbor showing her when last did I pay and how many months in arrears I am. To top it all up I did not even receive a call from their head office or my salesman or the manager just to let me know that their rude drivers are coming to repo at my house. The service at Gem Furniture Potchefstroom under the inept leadership of Bernadette Kruger is a total and utter disgrace to say the least.