Poor customer service by Gems home Schweizer-Reneke's Manager

<div>My son bought a Jvc Smart tv LT50n7105 @ Gem/fairs Schweizer-Reneke on credit in 2020/17/08 the tv started turning on but stucked on Jvc logo, we then took the tv back and it was repaired after a long run around by the manager, 4/5 days after the tv showed double pictures we again took it back it was on the 08/08/21 On 2022/02/20 we decided to settle the outstanding amount of R4018.71 at approximately 15:59:02 and I was given the receipt(8171) by the manager . During the second week of February 2022 after the tv was fully settled the tv started again showing double pictures I then phoned the store telling them about the problem , the manager said she will send someone to come and check it, indeed the person came and said he will give the report to the manager, after a day me and my son took the tv back to the store for repair. I then went to check on the progress of the tv , I was told the managers was on sick leave, surprisingly the tv was still on the ground in the shop n according to the store they repair in Vryburg 62x2km to and back to Schweizer. No clarity no feed back about the progress o the tv. Now I feel the store delays deliberately because my son's account is fully paid. I even contacted Speak Out on SABC2 to report this matter. I just need to send them supporting documents being a customer contract, monthly payment including the settlement receipt . The contract started on 17/08/2020 first installment was on 01/09/2020 till 01/08/2022 but I personally settled the account on 20/01/2022 . I was helped by the store manager. We now feel that the tv must be exchanged because it goes back for the3rd time</div>