Generator King
3.5|66 reviews
Responds in 3 hours 12 min
MH
Marcus H
1 reviews | Active since Member
16 Mar 2024, 07:38
Don't ever use Generator King. There are lots of more reliable and honest companies to choose from.
2 years ago we purchased a new 110 kva generator from Generator King. Recently we had a problem and requested Generator King to check it. Chris gave us an outrageous price to come to site to service the machine without knowing what was wrong. We had to pay this exorbitant amount up front. In less than 24 hours we cancelled the "service" request after discovering it was a minor issue. Generator King then had the audacity to subtract a 10% cancellation fee for merely having sent us an invoice and the "effort" of refunding us.
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Replies (2)MH
Marcus H's updateReviewer Update
16 Mar 2024, 08:15BTW this 10 % admin fee amounted to about R1300
MH
Marcus H's update16 Mar 2024, 08:15
Reviewer Update
BTW this 10 % admin fee amounted to about R1300
Generator King's replyOfficial
19 Mar 2024, 09:57 Dear Marcus H,
Your feedback is extremely valuable to us, and we appreciate you bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience or frustration caused by the handling of your recent service request.
Our team is committed to providing excellent service and ensuring that our customers receive the support and assistance they need in a timely and professional manner.
Once again, we apologise for the inconvenience and frustration you have experienced, and we thank you for bringing this to our attention.
Best regards,
Customer Support Team Generator King
Your feedback is extremely valuable to us, and we appreciate you bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience or frustration caused by the handling of your recent service request.
Our team is committed to providing excellent service and ensuring that our customers receive the support and assistance they need in a timely and professional manner.
Once again, we apologise for the inconvenience and frustration you have experienced, and we thank you for bringing this to our attention.
Best regards,
Customer Support Team Generator King
Best regards,
Generator King's reply19 Mar 2024, 09:57
Official
Dear Marcus H,
Your feedback is extremely valuable to us, and we appreciate you bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience or frustration caused by the handling of your recent service request.
Our team is committed to providing excellent service and ensuring that our customers receive the support and assistance they need in a timely and professional manner.
Once again, we apologise for the inconvenience and frustration you have experienced, and we thank you for bringing this to our attention.
Best regards,
Customer Support Team Generator King
Your feedback is extremely valuable to us, and we appreciate you bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience or frustration caused by the handling of your recent service request.
Our team is committed to providing excellent service and ensuring that our customers receive the support and assistance they need in a timely and professional manner.
Once again, we apologise for the inconvenience and frustration you have experienced, and we thank you for bringing this to our attention.
Best regards,
Customer Support Team Generator King
Best regards,