Active since May 2016
Based on a clearly outdated good reputation of Capitec we decided to move our bank account to Capitec. The online application does not work and after numerous phone conversations I was sent a totally user unfriendly manual application form.
2 years ago we purchased a new 110 kva generator from Generator King. Recently we had a problem and requested Generator King to check it. Chris gave us an outrageous price to come to site to service the machine without knowing what was wrong. We had to pay this exorbitant amount up front. In less than 24 hours we cancelled the "service" request after discovering it was a minor issue. Generator King then had the audacity to subtract a 10% cancellation fee for merely having sent us an invoice and the "effort" of refunding us.
We have been with Ubuntu for many years and pay them religiously. We had a break in and they could not be bothered to come out in spite all the alarms functioning properly of us phoning them. Not a company to be recommended.
I have been with Nedbank for more than 30 years . Presently I am with the Hout Bay branch. The service is beyond shocking. I have been trying for some time to get clarity on the exorbitant fees with no success. The contact person is always on leave and the business banker I was referred to like wise. Trying to phone is a futile exercise.
Our plane has been delayed due to technical problems. Seems a common problem with Mango. It seems it would entail way too much affirmative action to have the basic decency to keep the passengers informed.
It is unfortunate one can not contact a store directly. Only via the call centre which often does not answer and then if one does eventually get a reply it is extreme luck if one does eventually get through to the relevant store only to be served by a totally incompetent person.
Like many people I know we are very reluctant to use your website. So unfortunate you changed it some years ago from a very user friendly site.
<p>Besides the service being SHOCKING I was defrauded by ZAR400 on the bill. They have a cell phone connected credit card facility that does not give a printout or reflects the amount. The waitress knowingly over charged me. When I got home and saw the transaction confirmation on my cell phone I immediately went back to confront the waitress who, needless to say, pleaded an "honest" mistake. Not an owner in sight!</p>
<p>After tardy service in ordering a spare part Benray redeemed themselves with a very generous gesture. It certainly has restored my faith in a great product. Thank you Zane, Faisel and Alvin.</p>
<p>I received an overpayment for a deposit. The customer requested a refund. I was only prepared to do the refund once the funds had been cleared in my account. I was told by the Hout Bay branch manager that once the available balance on my account included the payment the funds had been cleared. When I checked last night the available funds did not include the payment. However this morning the available balance did include the deposit so I made the refund. Promptly the original payment was reversed. Unfortunately I do not have a screenshot of the balance sheet indicating the available funds. Clearly, as I suspected, it was a scam and I acted in good faith based on information I had received from Nedbank. Nedbank claims that an EFT cannot be reversed. That does not seem to be the case with some other banks.</p>
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