Generator King
3.5|66 reviews
Responds in 3 hours 12 min
AN
Aaron N
1 reviews | Active since Member
22 Apr 2025, 09:03
Gen
I am beyond disappointed with the disgraceful service I received from Generator King. I bought a generator from them just a WEEK ago, and it already failed to start. When I called them for help, instead of taking responsibility for their faulty product, they demanded I pay a call-out fee—on a brand-new unit!
To make matters worse, they told me it would take TWO WEEKS just to send someone out. Seriously? For a brand-new generator that doesn’t work? After eventually giving in and paying the ridiculous fee, the technician finally showed up and—no surprise—it was a problem on THEIR end, not mine.
You’d think they’d apologize and refund me immediately, right? Wrong. They gave me the absolute runaround and made it nearly impossible to get my money back. Zero accountability, zero urgency, and a complete lack of professionalism.
Avoid Generator King at all costs unless you enjoy being ********** and treated like an inconvenience. I’ll never buy from them again.
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Replies (1)0
Replies (1)Generator King's replyOfficial
22 Apr 2025, 12:37 Dear Aaron,
Thank you for taking the time to share your experience with us. We truly regret that your interaction with Generator King left you feeling disappointed and frustrated, and we appreciate the opportunity to address your concerns.
We understand how frustrating it must be to have a brand-new generator not start as expected. As per our standard warranty procedure, a call-out fee is charged upfront for onsite diagnostics, with the amount refunded in full should the issue be found to be manufacturer-related—which, in your case, it was.
Our technician found that a kinked fuel line was the root cause of the problem, which was resolved onsite during the visit. We acknowledge that the wait time for a technician was not ideal, and we apologise sincerely for the delay—it’s something we are actively working to improve.
Regarding the refund: our team submitted the request to our accounts department immediately after the issue was diagnosed. Due to industry-wide concerns around fraudulent claims, we do require standard verification documents such as proof of payment, a recent bank statement, and account confirmation to process refunds securely. We understand this may be inconvenient, but it is in place to protect both our customers and our business.
We can confirm that the refund has since been processed and paid in full.
While this experience clearly did not reflect the high standards we aim to uphold, we are grateful that the issue was resolved and your unit is now operating as intended. We hope to have the opportunity in future to restore your trust.
If there’s anything more we can do to support you, please don’t hesitate to get in touch directly.
Yours in Power,
Customer Service Team
Generator King
Thank you for taking the time to share your experience with us. We truly regret that your interaction with Generator King left you feeling disappointed and frustrated, and we appreciate the opportunity to address your concerns.
We understand how frustrating it must be to have a brand-new generator not start as expected. As per our standard warranty procedure, a call-out fee is charged upfront for onsite diagnostics, with the amount refunded in full should the issue be found to be manufacturer-related—which, in your case, it was.
Our technician found that a kinked fuel line was the root cause of the problem, which was resolved onsite during the visit. We acknowledge that the wait time for a technician was not ideal, and we apologise sincerely for the delay—it’s something we are actively working to improve.
Regarding the refund: our team submitted the request to our accounts department immediately after the issue was diagnosed. Due to industry-wide concerns around fraudulent claims, we do require standard verification documents such as proof of payment, a recent bank statement, and account confirmation to process refunds securely. We understand this may be inconvenient, but it is in place to protect both our customers and our business.
We can confirm that the refund has since been processed and paid in full.
While this experience clearly did not reflect the high standards we aim to uphold, we are grateful that the issue was resolved and your unit is now operating as intended. We hope to have the opportunity in future to restore your trust.
If there’s anything more we can do to support you, please don’t hesitate to get in touch directly.
Yours in Power,
Customer Service Team
Generator King
Best regards,
Generator King's reply22 Apr 2025, 12:37
Official
Dear Aaron,
Thank you for taking the time to share your experience with us. We truly regret that your interaction with Generator King left you feeling disappointed and frustrated, and we appreciate the opportunity to address your concerns.
We understand how frustrating it must be to have a brand-new generator not start as expected. As per our standard warranty procedure, a call-out fee is charged upfront for onsite diagnostics, with the amount refunded in full should the issue be found to be manufacturer-related—which, in your case, it was.
Our technician found that a kinked fuel line was the root cause of the problem, which was resolved onsite during the visit. We acknowledge that the wait time for a technician was not ideal, and we apologise sincerely for the delay—it’s something we are actively working to improve.
Regarding the refund: our team submitted the request to our accounts department immediately after the issue was diagnosed. Due to industry-wide concerns around fraudulent claims, we do require standard verification documents such as proof of payment, a recent bank statement, and account confirmation to process refunds securely. We understand this may be inconvenient, but it is in place to protect both our customers and our business.
We can confirm that the refund has since been processed and paid in full.
While this experience clearly did not reflect the high standards we aim to uphold, we are grateful that the issue was resolved and your unit is now operating as intended. We hope to have the opportunity in future to restore your trust.
If there’s anything more we can do to support you, please don’t hesitate to get in touch directly.
Yours in Power,
Customer Service Team
Generator King
Thank you for taking the time to share your experience with us. We truly regret that your interaction with Generator King left you feeling disappointed and frustrated, and we appreciate the opportunity to address your concerns.
We understand how frustrating it must be to have a brand-new generator not start as expected. As per our standard warranty procedure, a call-out fee is charged upfront for onsite diagnostics, with the amount refunded in full should the issue be found to be manufacturer-related—which, in your case, it was.
Our technician found that a kinked fuel line was the root cause of the problem, which was resolved onsite during the visit. We acknowledge that the wait time for a technician was not ideal, and we apologise sincerely for the delay—it’s something we are actively working to improve.
Regarding the refund: our team submitted the request to our accounts department immediately after the issue was diagnosed. Due to industry-wide concerns around fraudulent claims, we do require standard verification documents such as proof of payment, a recent bank statement, and account confirmation to process refunds securely. We understand this may be inconvenient, but it is in place to protect both our customers and our business.
We can confirm that the refund has since been processed and paid in full.
While this experience clearly did not reflect the high standards we aim to uphold, we are grateful that the issue was resolved and your unit is now operating as intended. We hope to have the opportunity in future to restore your trust.
If there’s anything more we can do to support you, please don’t hesitate to get in touch directly.
Yours in Power,
Customer Service Team
Generator King
Best regards,