Ordered, paid, no delivery.

Ordered and paid my order Nov ‘23 and still waiting to receive my order, it was received at customs where I send through all the relevant documents and as the customer then had to communicate wit the courier company daily seeing that they give no feedback from their side, then my parcel was send to the state warehouse after they assured me they have all the relevant documents and info, I then emailed the supplier Geniocase and was communicating back and forth with the last communication saying they are investigating what happened to my parcel even though the customs said when a parcel is sent to the state warehouse you will not receive it back, it’s been almost 3 months and think it should be resolved with much more urgency, I only want the items that I’ve ordered and already paid for…