Bad service received from GENRIC Insurance company

Extremely bad service. I app**** for traveling insurance and paid online. They immediately sent me an SMS to advise that they emailed me the policy. I noticed that the email address is wrong. I have sent an email immediately advising them of the incorrect email. No response. I phoned. They gave a message and promise that i will receive my policy as i am almost on my way. Nothing. Phoned again. Their offices are closed for lunch. What do i need to do to get my travel insurance as i still need to provide this document for travel purposes?