Vague Underwriting and Payout Delays

The following issues require your immediate attention: Approval Delays: The claim has exceeded a 10-day processing window. Such a timeframe for a standard tyre claim is unreasonable and significantly impacts my mobility and vehicle safety. Vague Underwriting and Excess Application: I am disputing the application of an excess based on the "12-month claim" rule post-policy renewal. The explanation provided suggests that because the incident occurred in the previous period, I am liable for costs that contradict the terms of my renewed policy. This "fine print" application feels intentionally opaque and inconsistent with fair treatment standards. Lack of Communication: The feedback regarding the underwriting logic has been vague, providing no clear contractual justification for why renewal terms do not supersede or mitigate the costs of an ongoing claim.