Ne service, lies ineffective

What a disgrace!!! They do not answer a single phone call! We reported a faulty prepaid electricity meter 3 days ago. I had a ref number after holding on for 1 hour 23 minutes. I took a day of work to wait for the technician to come and repair my locked meter as nobody would be home we work full day, no time allocated can be given. Just wait the entire day and nobody pitched. There literacy is so bad they cannot take down an address even if you spell it like you would do to a 3 year old. nobody is home. They never pitched. I went to the municipality today and was blocked at reception. They will call me to tell me when a technician will come out. I cannot load vouchers but what do they care!!!!!! I am still waiting, nothing!!!!! Disgusting