Unhappy with Debt Councillor

I have been under debt counselling with Gerhard Stoltz Debt Counsellors for the past 5yrs. My term should finish at end of Aug but somehow it does not seem like that. Every time I send emails to enquire about my balances, it takes them more than 3 months to respond, if they respond at all. I have to call my creditors myself for balances as they never provide me with any. I sent them an email 1 June requesting balances and to dat I have not received any feedback from them which means I have to contact my creditors myself. it has been a constant struggle to get any service from them for the past 5yrs