Horrible and *********** customer service

Sent them an email about a month ago. Two weeks went by without receiving a response so I decided to contact their office. A white lady answered and she was extremely cheeky and impolite. She was too quick to answer and didn't listen to mh question even after the fact when I requested her to escalate to someone with expertise to assist. Matter was referred to Cathy who sent me a generic email, lacked precise info of what I was asking. I also informed her of the horrible service I had received from her colleague, 4 weeks later she hasn't responded nor apologised which led to this disappointing review.

The employees of this company need to attend basic customer service training and how to communicate with clients. Don't treat us like we don't pay for services or asking for discounts. Respect us and provide accurate information. Seeing that you manage different complexes, your staff should be trained and have necessary information should a client call in. We are the very same clients that give you business so treat us with respect and respect your jobs. Your staff shouldn't be dismissive when you ask significant questions.