Get Driven Poor After Sales Service and Cancellation Process

Extremely poor cancelations and after service. I cancel my subscription as per the online process then account still debited. Seems no one is competent enough to assist me. It seems that Ntokozo Thusi thinks the company belongs to her and that she can speak to customers the way she sees fit. I have asked her several times to get a manager to call me and she completely ignores my request. I have provided screenshots and evidence of my cancellation but insists that i never cancelled. She tells me that i never sent the request to them but did my cancellation with Get Driven directly??? What does that even mean as i have a Get Driven subscription???? I can the Get Driven call centre and they refer me to OnAirTV which is where Ntokozo is from.... I am so confused and unsure how i am able to be refunded for something that i have cancelled already.