Getting ****med by Getcapped

I placed an order for a cap on 30 May, I am yet to receive my order. I have sent numerous emails and texts on Watsapp, but I have not received any correspondence. The order was supposed to be delivered within 14 days, but it well over a month. I have requested a refund, as I had made the order for Fathers day, but they are unresponsive. I am starting to think they don't even exist.