The experience was okay, but could be better…

While there is a bit of communication shortfalls, which have been thoroughly expressed in other reviews, following up with a call has been immensely helpful. The promise was kept and carried through. It could be better with more detailed and informative steps of the order process, which would put more customers at ease. The silence experienced is enough to make anyone start to worry. But all that matters is that the follow up was taken in good stride and the promise held up. Thank you for this.