Unphased at customer complaints, not responsible for their own mess.

Used their service for over 4 years, recently moved house but had the presence of mind to contact them in the month before the move and asked them if they could still provide internet at the new place, they ensured me they could and offered a set of packages from an isp, lo and behold when I turned on the router they sent, Getwiza calls me to say their isp does in fact not cover the area, I get reassured that an alternative option exists. I paid their activation fee and am now still sitting without any meaninigful feedback or acknowledgment of my complaints, no sign of escilation to resolve the issue and then they invoice me for a full month's internet coverage! Ph and I almost gorgot they even debited finds from me that they already acknowledged they received! I had to call them to refund me!! Customer service is well below par.