Ghd hair straightener faulty twice within 6 month period.

GHD worst hair straightener i purchased. I purchased a ghd in April 2025 for my birthday. Within a few months it gave me issues it was faulty, It was replaced in October 2025. It is now January 2026 and I have the exact sale problem with the straightner. I have requested a refund but they are not willing to help to me. The is worst service I have received from such a reputable brand that costs me thousands of rands. Many people told me not to purchase from them because the quality of the products are not the same anymore. I am very disgusted with the service I received I will never ever recommend this brand to anyone. I had. Silver bullet before I purchased the ghd and I never had any problems it was working perfectly for a couple of years Mind you the ghd was hardly used I only used it once a week and this is the experience I had. Pathetic service and not a reliable brand at all.