RP
Renuka P
Active since Apr 2019
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
Ghd hair straightener faulty twice within 6 month period.
GHD worst hair straightener i purchased. I purchased a ghd in April 2025 for my birthday. Within a few months it gave me issues it was faulty, It was replaced in October 2025. It is now January 2026 and I have the exact sale problem with the straightner. I have requested a refund but they are not willing to help to me. The is worst service I have received from such a reputable brand that costs me thousands of rands. Many people told me not to purchase from them because the quality of the products are not the same anymore. I am very disgusted with the service I received I will never ever recommend this brand to anyone. I had. Silver bullet before I purchased the ghd and I never had any problems it was working perfectly for a couple of years Mind you the ghd was hardly used I only used it once a week and this is the experience I had. Pathetic service and not a reliable brand at all.
0 replies
16 months ago
Pathetic useless company
I muat say Momentum has the most *********** staff working for them even the people in charge is ***********. I spoke to Gerald on the 28th of November 2024 he said I mist give it 10 days for my claim to be processed when I called them now and spoke to Naledi she says to me the claim is not yet finalized because of some shifty reason that they gave me before. So they are not working to solve the issue they leaving the issue to hang. I am totally ****ed off now. Send you staff including the manager for training or get people to work for you that knows what they doing. This is absolutely ridiculous. I sent a email a few days ago, I got an automated reply to say they will get back to me in 2 days but still no response. Like I said in my previous message you rather get robots to work for you guys because the humans you got working for you has no customer service what so ever. You should be ashamed of yourselves. Worse company to take anything insurance or policy out with. Pathetic Pathetic Pathetic. Is this your people's 26 day turn around time from the 23rd of October?
56 replies
17 months ago
Pathetic service
Momentum funds at work is the worse. Pathetic service, when you call them it takes 30 minutes to get through to them if you lucky and if you don't get cut off. Nobody can give you constructive feedback, the same story everytime you call. Your claim is with the administrators and it's being processed, mind you they tell you their turn around time is 26 days but they talking bull****. The last consultant I spoke to told me my employer still contributed even after I left the company which makes no sense to me. She could not even give me a proper explanation she was stuttering so I dint know if the people who work there know what they doing or not. I asked her to speak to someone who knows what's happening and get back to me, still no response. I have sent emails still no response. The service level is Pathetic for such a big company. They need to work on their call center times and how long they take to answer the phone a person cannot be holding on for 30 minutes to get through to them and still not get the help you need. If they are under staffed they should employ more people and competent people. This is by far the worse service I ever received. The emails also are automated so they might ask well have robots working for them not humans. You even have to wait 2 days to get a reply to a email. Imagine how crazy that is. Totally disgusted with the customer service. There is absolutely no communication with the clients as to why it would take more time than their stipulated time. I am very annoyed with them.
56 replies
35 months ago
Pathetic service.
Pathetic service. First they change my income bracket without verification so you can imagine the shock when I saw the deduction. You have to call 10 times and speak to 10 different people explaining your situation 10 times. Then they say they say they will call you back which never happens. You have to send emails to this email address that says uploading for almost hours. They want a no reply code that up to now has not been sent. I will be seeking other medical aid. How do you deal with people that have no consideration for another person. You call an tell them it's a matter of urgency but that is not important to them. Disgusting service.
106 replies
50 months ago
Bad customer service
The worst place to ever invest with. I am struggling to get my money from my provident fund. 1st they tell you your money needs to be a certain amount otherwise they cannot help you, therefore I chose a different company then there was a issue from their side so I had to go back to them yet I received a email on the 28th of December saying my money is with Alexander Forbes. Everytime you call you speak to a different person, the last person I spoke to said I shud wait 21 days. I received another mail on the 2nd of Feb 2022 to say all documents are in order it's way pass the 21 days. Today I am calling holding on for almost 15mins nobody answers the phone. How does such a big company fail on customer service. When someone do answer they just say all is in order they see nothing wrong I must just wait for another email from them. A small matter that should have been quick and easy becomes such a burden now because they never wanted to help in the 1st place.
53 replies
56 months ago
Cold nacho fries
Very disappointed in the food from Burger King Sasol Disa. Everytime without fail when I order the nacho fries it's always ice cold. How do you serve people cold food. When I go to burger King Lorraine I always get hot food. I sent my son back to go ask them why it's so cold, the 1 staff wanted to put it in the microwave imagine that. I won't be supporting them anymore it was my last purchase today.
0 replies
58 months ago
Pathetic service
Pathetic I still never received any feedback regarding my previous complaint. Very bad service, I have submitted claims to other stores which has been paid out already. But this is the worse to deal with.
53 replies
58 months ago
Poor service
Very disappointed with the service in the claims department. My mother passed away on the 24th of June 2021. I submitted all the paper work via a foschini store on the 28th of June 2021. Up to this day I never any response back, I have called them twice, the 1st time I was told it's with the assessor. The 2nd time I called the assessor could not take my call, they took my details and said they will get her to call me back, still no response. It's pathetic the level of service a person receives.
53 replies
59 months ago
Traumatized by St George's hospitals Covid ward assistance
The quali3of service at St George's hospital Covid ward is extremely unacceptable, absolute no compassion. I had an incident, my mom was admitted and is elderly 69yrs very very scared and anxious. We have been sending prayers and encouraging her via whatsapp voice notes just to listen and k ow she is not alone. The nurses took her phone away and locked in locker. We would not have known had I not taken some items she wanted this morning. When front desk called the ward where mom is and I spoke to the nurse she said no it's the wrong ward. The receptionist made sure we had the correct ward from her list of patients and called the same number again and all of a sudden she was now found. The isolation is the thing killing people far more than this virus. There should be more compassion and I do strongly believe more people will survive with family support. I am horrified and traumatized by this experience and behaviors. To think we pay medical aid for private supposed to be better service but definitely not.
53 replies
61 months ago
Pathetic customer service
Pathetic service and incompetent staff, greenacres branch is the worse. We phone and place order for the king crunch coz we know full well it takes 20min to make, we work in the mall hence time is a issue. For 3 days in a row we had phone orders placed only to get there and the staff laugh about it and says sorry we sold it. What type of customer service is that its pathetic, they need to be trained how to serve customers. I am very very disappointed I will never support them again ever.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (100%)