Parcel or waybill number never received - ****

Urgent: Inquiry About Missing Order and Request for a refund. I am writing to urgently address an issue with my recent order that I placed on the 27th of November. I received confirmation that my purchase was received and that the parcel was dispatched on the 1st of December. However, to date, I have not received any waybill number, and the parcel has not arrived.

This is all I have received: YOUR ORDER: ********* Ordered on 2025-11-27 You can track your order online using this code: x̌*********

I have made several attempts to contact both your customer service team and the courier company, but unfortunately, I have not received any response or assistance. This delay is causing significant frustration, and I am now requesting either an immediate update on the delivery or a full refund of my purchase.

I will have to open and report a case of theft to the police and the bank should I not receive an answer/ refund today. As this is really starting to look like I was ****med by GHD.

Please prioritize this matter and let me know the next steps to resolve it as quickly as possible. I appreciate your immediate attention to this issue.

Thank you for your help.

Sincerely, Starling

Starling Halliday 076 511 9604

On Sat, 13 Dec 2025, 08:17 ghd, <support@customerghd.zendesk.com> wrote: Your request (#2709970) has been updated. To add additional comments, reply to this email Starling Halliday

13 Dec 2025, 06:17 UTC

Good day

Still no update?

Kind Regards

Starling Halliday 076 511 9604

Kelleigh (ghd)

12 Dec 2025, 06:42 UTC

Good morning Starling, I assure you that this is certainly not a ****. I have contacted the warehouse and the couriers to investigate the situation. It seems that they may have utilized a different waybill number for your order. I will update you shortly. Best regards.

Starling Halliday

12 Dec 2025, 03:34 UTC

Good day

I still have not received my order, and I am not getting any feedback.

Please urgently assist me.

I can't get throught to Skynet.

I'm really starting to worry that this was ****. It's money I can't afford to lose as this was supposed to be a birthday gift to my daughter turning 16.

YOUR ORDER: ***x Ordered on 2025-11-27 You can track your order online using this code: ***xx

Please let me know when I will receive my order or refund me.

Kind Regards

Starling Halliday 076 511 9604

Starling Halliday

11 Dec 2025, 13:37 UTC

******x

Kind Regards

Starling Halliday 076 511 9604

Kelleigh (ghd)

11 Dec 2025, 12:57 UTC

Good afternoon Starling, Could you please provide me with your order number so that I can assist you further? Best regards.

Starling Halliday

11 Dec 2025, 12:23 UTC

I still have not received my order, and I can't track it, what is happening?

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