Complaint Regarding Incorrect Items and Poor After-Sales Service

Buying from Gift Wrap Trading has turned into a complete nightmare. I visited the store to view a sample, which I then shared with the end user for approval. After receiving confirmation, I proceeded with the purchase. However, once the items were delivered to the end user, the quality was completely different from the approved sample.

Since then, I have been taken from pillar to post by Gift Wrap management. On 22/01/26, I waited for over two hours to see a manager, only to be told he was in a meeting. When he eventually arrived, he assured me that the correct items would be delivered the same day. To date, I have received no positive feedback, which is why I am back again today.

I was later informed that medical items cannot be exchanged due to company policy, despite the fact that the incorrect items were delivered. I raised this issue on 16 January and returned the incorrect goods on 19 January. Today is the 23rd, and there has been no resolution or progress.

Gift Wrap has failed to take accountability for this matter. I am forced to constantly follow up and explain my situation to different staff members each time. As a result, I have also suffered financial losses due to courier costs transporting the incorrect items between Limpopo and Gauteng. Overall, this experience has been extremely disappointing, and Gift Wrap has failed me as a customer.