AL
Anzani L
Active since Feb 2018
38
Reviews
0
Industries
Reviews
38 reviews3 months ago
Complaint Regarding Incorrect Items and Poor After-Sales Service
Buying from Gift Wrap Trading has turned into a complete nightmare. I visited the store to view a sample, which I then shared with the end user for approval. After receiving confirmation, I proceeded with the purchase. However, once the items were delivered to the end user, the quality was completely different from the approved sample. Since then, I have been taken from pillar to post by Gift Wrap management. On 22/01/26, I waited for over two hours to see a manager, only to be told he was in a meeting. When he eventually arrived, he assured me that the correct items would be delivered the same day. To date, I have received no positive feedback, which is why I am back again today. I was later informed that medical items cannot be exchanged due to company policy, despite the fact that the incorrect items were delivered. I raised this issue on 16 January and returned the incorrect goods on 19 January. Today is the 23rd, and there has been no resolution or progress. Gift Wrap has failed to take accountability for this matter. I am forced to constantly follow up and explain my situation to different staff members each time. As a result, I have also suffered financial losses due to courier costs transporting the incorrect items between Limpopo and Gauteng. Overall, this experience has been extremely disappointing, and Gift Wrap has failed me as a customer.
112 replies
3 months ago
Urgent: Incorrect Items Supp**** and No Assistance With Exchange
Making a purchase here has turned into a very frustrating experience. I was supp**** with incorrect items, and when I attempted to arrange an exchange, I received no meaningful assistance. I am not kept updated and have to constantly follow up, only to be told someone is unavailable or to repeat the issue to a different person each time. It has now been a full week with no positive progress. I decided to visit their brunch. Been waiting for an hour with no assistance. Someone came and said they I can't exchange or return. I still argue that if they gave me what they showed me the day I came to check the sample. I was going to take it.
56 replies
5 months ago
Poor Service to say they operate 24hrs which is not the case
I am at Mcdonalds Silverlakes Pretoria and according to my knowledge it opens 24hrs. Today on the 28th of November 2025 at 05h14 Zakes who says his the manager on duty says his system is busy restarting and I should wait for 05h30. I am totally not happy and I feel that if you cant be consistent on opening 24He's make it clear. Poor service
0 replies
7 months ago
Ridiculous extra R202 subscription that you charging for late payment
I have been having contract with telkom for unlimited data (20Mbs) only for R449. I see on my latest statement there is a charge of R202 extra and description is account subscription once off. I called and to enquire and the consultant said is because of my late payment. My concern is that the R202 is ridiculous. Such a high amount, and he said I am not the only one who complained. I don't know if he was trying to make me feel better but the amount doesn't make sense at all. This is a *******. He further explains that its on the contract and if I want to confirm it I need to go to the store which I app**** for the contract because they don't even e-mail or give me copy of the contract. Why do you charge such a huge amount when else you still get your monthly subscription. It's litterly almost 50% extra that you charging for late payments.
0 replies
12 months ago
Telkom Willow park tower faulty
I have been experiencing network issues for the past 6 days when I am at home. The signal is very poor, I can't even view a Whatsapp status. I am currently using 10Mps unlimited telkom network. I have called customer service and they confirmed that the Willow park tower in Equistria has poor signal however they will escalate my issue. I wasn't given a reference number to be able to make follow up with the issue. Today 8/03/2025 I went to Telkom at The Grove in Pretoria. They can't assist. I use the data on my TV to stream, so for the past 6 days it hasn't been connecting but would be buffering the whole time
0 replies
13 months ago
Fochini The Grove Mall Pretoria staff and management are ***********
I'm very disappointed at Fochini at The Grove Mall. I had an incident where I was purchasing with my bank card on the 21st of March. The eft system kept on declining. The reason was some error. I then used a different bank card. The transaction went through. I thought maybe it was the bank issue. When I got home I realized that I got charged on the other bank card. I went back on Saturday (following day), one of the employee told me that I shouldn't worry. Head office will pick up the other transaction and will contact the store. I gave them my contact number. But no one got to me until I went back on Monday. The staff member said she forgot to follow up because she was too busy. She then asked for my bank statement. I sent it to her. Since it has been more than 24hrs. I was expecting positive feedback. No one contacted me until yesterday(Thursday) 28th March 2025. They said they have reversed my money and I should wait 7-14 working days. That's madness, it's month end now and obviously there are expenses that needs to be paid. The staff including the manager who assisted me are very ***********. I had the worst experience ever. I still haven't received my money.
0 replies
14 months ago
Pretea Metering ****ming strategy
Protea Metering has the worst service ever. They sent me an e-mail in January 2025 informing me that I purchased R100 electricity in July 2024 and I received R200 worth of units. According to them, it was an error from their side but they told me to make sure I recharge with more than R100 or make sure I have enough units because they wanna deduct R100 units. I asked why are they picking it up now after 6 months. Their response is that it was only in January doing audit. What if they send such e-mails to other people using Protea Metering. I felt that they were ****ming me, if they can send such e-mails to other people. It's a way of them ****ming people.
53 replies
22 months ago
No hassel insurance ...
No hassel insurance and very affordable
53 replies
29 months ago
Unsatisfied Customer ( Exchange Policy)
Your Systems are not customer friendly. On Friday I went to Foschine The Grove to purchase a dress I found the store running buy 1 get 1 free. I needed 2 dresses but the was only 1 large on Black dress and no size on the white dress. They checked for me and said Menlyn has sizes of both dresses. I drove same time to Menlyn and when I got there the was only 1 white dress and they didn't have my size on black. I bought the 2 white dresses in Menlyn and ask a friend of mine to go ask if they can keep it aside for me so that I can drive back and exchange . He was told the store doesn't do set aside anymore. I asked him to buy the dress to secure the size and I will return the other one I bought in Menlyn and still get the deal. Tell me why today when I get to the store I'm told that I can't exchange buy 1 get 1 items if the items are not exactly the same. Mind you this is exactly the same dress different colour's. I went all out the get stock from 2 different stores only to be given money back instead of exchange. You would rather loose a sale than exchange items for your customers. I find this service pathetic after all efforts of securing the item from the same store and a different branch? I have been given money back instead of a dress that I wanted. Since I really needed that dress I had to pay for it again. And charged more. Please have a look at your policies to be customer friendly. You are a big retail store to have such petty processes
0 replies
31 months ago
Bought Bar Stools within a month, one of them Broke due to poor quality and giving me the worst service there after.
I bought two Bar stools for R2300 each at Silverlakes in Pretoria. Within a month, one of them broke due to poor quality. I returned it and I was promised to be contacted the following day by 10 o'clock after they have informed their supplier. I waited until 14h00 without being contacted. It's then I knew that I'm dealing with unprofessional and inconsistent staff. You will receive the best customer service when making a purchase, wait until whatever you buy is defective or damaged due to poor quality. You won't be assisted as great as they treated you when making a purchase. I am now being told that the supplier wants to confirm the cause of damage and they will give me feedback. I regret the day I decided to shop at HIRSCH'S. I will never spend my money there anymore.
0 replies
Review Distribution
5 Star
3 (7.894736842105263%)
4 Star
1 (2.6315789473684212%)
3 Star
3 (7.894736842105263%)
2 Star
0 (0%)
1 Star
31 (81.57894736842105%)