Giftwrap Trading
Claimed Business
|4.4|9 Reviews (last 12 months)|This business does not respond to reviews
Giftwrap Trading
Claimed Business
|4.4
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Giftwrap Trading receives sharply divided feedback. Satisfied customers consistently mention friendly, helpful staff, with named consultants like Frederick and Sheryl-Ann praised for attentive service, good pricing, and quality corporate gifting products. However, a recurring theme among dissatisfied customers involves late deliveries, poor communication, and branded items not matching approved artwork. Several reviewers describe a dismissive response from management when raising complaints, particularly around refunds, print quality, and short-shipped corporate clothing orders. After-sales support emerges as a notable pain point.
Performance(last 12 months):
Review Distribution
4.4|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDP
Dee-Anne Perrow
1 reviews | Active since Jan 2020
5 Feb 2026, 13:32
Extremely disappointing experience.
Extremely disappointing experience. our order was delivered late, communication throughout the process was poor, and the final product did not match the artwork that was signed off and approved. When we raised our concerns, we were told that because the order had been delivered, the matter was “complete.” The owner was contacted but was very dismissive of both the situation and our client. They refused to take responsibility, relying only on a photo that was sent the day before shipping. This photo was questioned at the time, and we received no response. In their own T&Cs, they state that any changes during production will be communicated for approval — this did not happen. When this was pointed out to the owner, it was ignored. This raises a serious concern: what is the point of approving & signing off artwork if those approvals are not honoured? the client does not want the product, we requested a refund and received a VN from the owner saying if we requesting a refund its means the product is good enough..how does that make sense. Customer service was extremely disappointing: • No accountability • No effort to resolve the issue • No meaningful after-sales support After 20 years in business, this is possibly the worst corporate gifting supplier we have dealt with. We would not recommend Giftware Trading or any of their related brands (Giftwrap, Just Brand, GiftWrap Shop, Supply Shop, Supply Africa, Promofessionls). Despite providing clear proof, the owner has remained dismissive. We strongly advise businesses that value reliability, professionalism, and quality control to stay away.
Helpful (0)
|Replies (0)DP
Dee-Anne Perrow
1 reviews | Active since Jan 2020
5 Feb 2026, 13:32
Extremely disappointing experience.
Extremely disappointing experience. our order was delivered late, communication throughout the process was poor, and the final product did not match the artwork that was signed off and approved. When we raised our concerns, we were told that because the order had been delivered, the matter was “complete.” The owner was contacted but was very dismissive of both the situation and our client. They refused to take responsibility, relying only on a photo that was sent the day before shipping. This photo was questioned at the time, and we received no response. In their own T&Cs, they state that any changes during production will be communicated for approval — this did not happen. When this was pointed out to the owner, it was ignored. This raises a serious concern: what is the point of approving & signing off artwork if those approvals are not honoured? the client does not want the product, we requested a refund and received a VN from the owner saying if we requesting a refund its means the product is good enough..how does that make sense. Customer service was extremely disappointing: • No accountability • No effort to resolve the issue • No meaningful after-sales support After 20 years in business, this is possibly the worst corporate gifting supplier we have dealt with. We would not recommend Giftware Trading or any of their related brands (Giftwrap, Just Brand, GiftWrap Shop, Supply Shop, Supply Africa, Promofessionls). Despite providing clear proof, the owner has remained dismissive. We strongly advise businesses that value reliability, professionalism, and quality control to stay away.
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Replies (0)EB
HP-vW
Heidi Pfeifer - van Wyk
1 reviews | Active since Jan 2020
11 Nov 2025, 09:00
Giftwrap for the win
I have been a client for many years and have always received exceptional servoce and quality products. Sheryl-Ann is always willing to assist with the many enquiries I send. Thank you.
Helpful (0)
|Replies (0)HP-vW
Heidi Pfeifer - van Wyk
1 reviews | Active since Jan 2020
11 Nov 2025, 09:00
Giftwrap for the win
I have been a client for many years and have always received exceptional servoce and quality products. Sheryl-Ann is always willing to assist with the many enquiries I send. Thank you.
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Replies (0)VD
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FM
Fredrick M
1 reviews | Active since Jan 2020
26 Sept 2025, 08:37
T-shirts
Great service and friendly stuff the product was very good and good quality
Helpful (0)
|Replies (0)FM
Fredrick M
1 reviews | Active since Jan 2020
26 Sept 2025, 08:37
T-shirts
Great service and friendly stuff the product was very good and good quality
0
Replies (0)SR