HP
Heidi Pfeifer - van Wyk
Active since Oct 2013
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
Giftwrap for the win
I have been a client for many years and have always received exceptional servoce and quality products. Sheryl-Ann is always willing to assist with the many enquiries I send. Thank you.
0 replies
7 months ago
Momentum Health4Me is no Health4You
Health4Me... really? I don't think so. I took out medical insurance (I was mislead by SEESA Brokers stating it was a medical aid) for my son and my worker earlier this year. On 10 July 2025 my son was involved in an accident with his motorcycle. According to the policy schedule accidents are covered. Thus we took him to the ER and they did x-rays on his leg and hand. We had to pay the hospital (ER) their consultation fees, due to them not accepting medical insurance, however they did get an after hours authorisation for the x-rays. I have sent the receipts to Momentum, and the account was sent from the radiologists. Momentum did not pay for or refund these. This means we are out of pocket almost R5000, after paying Momentum for months.
53 replies
9 months ago
Disgusting business model, which we have to pay for.
I have a tracking unit in one vehicle, which I have sold. I want to have it removed and put into another vehicle, and they want to charge me R1100 to "deactivate" the tracker and install a new one. The vehicles are less than 10km (possibly 5km) apart. Why cant the not do this? Why rip a person off? This is not on!!!
106 replies
9 months ago
Thank you Lillian Tl...
Thank you Lillian Tlhokotsi for fast and efficient assistance in updating my policy.
53 replies
11 months ago
Where is my deposit?
I have no complaints about the car, the service I received when I collected the car, changed drop off location, or even returning the car, besides that there is only 1 place close to Cape Town airport to refuel, and their systems were down, but that is no fault of Sani Sixt. My problem lies that I returned the car on the 7th May 2025. My holding deposit has still not been released! I've contacted them 3 times already, and still no deposit returned.
0 replies
11 months ago
I wad **** to and now can't return the phone.
I was contacted by MTN about an upgrade, and I upgraded my son's phone with noproblem. Then I was able to upgrade my phone. I was very excited about this, and was looking at a double deal with the Samsung A36. I asked the assistant if the phone has a Micro SD Card slot. He confirmed it did, despite reviews that said it didn't. I asked him again, and once again he confirmed that it had a Micro SD Card slot. When I got the phone on the 28th May, I contacted him to say that the phone does not have a Micro SD Card slot. After much up and down, and I'm sure they thought I am just stupid as I had a consultant contact me and explain the Micro SD Card goes on the same thing as the Sim card. He then sent me a photo and I sent him one back to show that my holder was different. Then the manager called, and once again, proceeded to tell me that there is a slot and wanted to show me. I took out the sim cars holder and showed him there is no slot, and showed him the phone and confirmed there is no slot. I wanted to return the phone tomorrow, and was told that I cannot return the phone if there is not a factory fault. I have no idea what to do as I feel I have been taken for a ride. We have tried to set up both phones and are struggling with the settings, and we've done this many many, MANY times. I don't want this phone! It has been nothing but lies, deceit and problems.
0 replies
18 months ago
No courses under student portal
I signed up for the course in November 2021. I started it and completed a few modules. I got busy and left it for a while. When I wanted to start working on the course, they had changed the system to videos. I had to start from scratch again. I struggle with concentration, so this is not an ideal method for me. I finished a few videos though. I then wanted to continue, but there are no courses loaded under my student portal. I enquired about it, and I received a video on how to access the student portal. I then tried again, and there were still no courses loaded. I have sent 2 emails in this regard, and have yet to receive an answer. As this course is expiring soon, it is really urgent that I get to complete it.
53 replies
31 months ago
Cell C *****ing from the poor
Cell C decided to change my monthly account from R262.09 to R678.99. I was not consulted about this. This is unacceptable and I expect this matter to be resolved ASAP!!!
262 replies
53 months ago
FRAUD!! Shifting the blame on customer
WORST BANK EVER!!! On 7th November 2021 my daughter could not get into her Capitec banking app. This was just before 4pm. She thought the app might be down (cause this happens often). At around 6pm she tried to access her bank account via the app again, and still it was giving her the error of invalid bank account. She then uninstalled and reinstalled the app. Once again it was giving her the error that the bank account or pin code was invalid. She had a bad feeling about this, and went to the ATM. She could not access her bank account and it gave her an invalid pin error. She then rushed over to my house as she did not have airtime. She called the call center and asked then to check her bank account. She then found that all the money had been withdrawn from her account. The call center gave her an incident number and reported this to the fraud department. They were going to call her back. After some time she called Capitec once again and spoke to another consultant. He advised her to go open a cade at the Police station and do an affidavit. She then went to the police station where they would not open a case as she needed to give them bank statements. She dud an affidavit and sent it to the consultant. She then requested bank statements. She finally received her bank statements and then went to the police station to lay a charge of fraud. We received the case number of 71/11/2021. She then gave this number to the consultant. The consultant advised that this can take 7 - 14 days to get a response. My daughter then went into Capitec branch the next morning with the statements and pointed out which transactions were the fraudulant transactions. They said they would send it through. After a week my daughter called the fraud department and they said that they are still investigating. She followrd up frequently. On day 15 she was told that it can take 14 - 30 days to get feedback. Last week a consultant contacted my daughter and asked her a series of questions and said that it seems like all the money went to Standard bank accounts. My daughter reactivated her bank account and banking app. She could then see money went to Standard bank, Capitec bank and ABSA. Yesterday she received a call from ths fraud department who then told her that they cannot give her any money back as they have proof that there was a sms sent to her phone and she forwarded it to a 301 or 310 number who then could clone her banking app. Thus the bank won't be paying back any money, but as a show of good will they will give her some money. She did tell the consultant that she cannot recall that she did this. She went back onto her records and did not receive an sms nor forward it to anyone. Her incident number is 88011994. We have requested that we need the above in writing, and still we wait. We want proof of the sms message, as well as proof of when it was sent and proof of where she sent it to. We believe this was an inside job as the hackers knew exactly what to do to get the maximum amount. They reversed 2 months worth of debit orders. They transferred money from one account to the other in order to empty the account with the least money in. They knew to only do a nunber of transactions at around R5000 each and then transferred to a person and then started again. We will be taking this to the Ombudsman and we will be consulting with the green scorpions and or Hawks as we believe this is a syndicate and that there are other victims as well. We will be closing all our accounts and advising all our friends to do so too. It is alarming how many people have heard about fraud from Capitec bank.
53 replies
133 months ago
Adding a data bundle
I've tried to add a 1 Gig data bundle online and this never pulled through. I then contacted the call centre and the agent had added a pro-rata bundle and then assured me that the bundle would be added. Once again this was not added and I am left footing a hefty bill for data, despite not using anything near to the 1 Gig I wanted added to my profile. <br> <br> Is this the way to rip your loyal customers off?
76 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
1 (10%)
1 Star
6 (60%)