Extremely disappointing experience.

Extremely disappointing experience. our order was delivered late, communication throughout the process was poor, and the final product did not match the artwork that was signed off and approved. When we raised our concerns, we were told that because the order had been delivered, the matter was “complete.” The owner was contacted but was very dismissive of both the situation and our client. They refused to take responsibility, relying only on a photo that was sent the day before shipping. This photo was questioned at the time, and we received no response. In their own T&Cs, they state that any changes during production will be communicated for approval — this did not happen. When this was pointed out to the owner, it was ignored. This raises a serious concern: what is the point of approving & signing off artwork if those approvals are not honoured? the client does not want the product, we requested a refund and received a VN from the owner saying if we requesting a refund its means the product is good enough..how does that make sense. Customer service was extremely disappointing: • No accountability • No effort to resolve the issue • No meaningful after-sales support After 20 years in business, this is possibly the worst corporate gifting supplier we have dealt with. We would not recommend Giftware Trading or any of their related brands (Giftwrap, Just Brand, GiftWrap Shop, Supply Shop, Supply Africa, Promofessionls). Despite providing clear proof, the owner has remained dismissive. We strongly advise businesses that value reliability, professionalism, and quality control to stay away.