Urgent: Incorrect Items Supp**** and No Assistance With Exchange

Making a purchase here has turned into a very frustrating experience. I was supp**** with incorrect items, and when I attempted to arrange an exchange, I received no meaningful assistance. I am not kept updated and have to constantly follow up, only to be told someone is unavailable or to repeat the issue to a different person each time. It has now been a full week with no positive progress.

I decided to visit their brunch. Been waiting for an hour with no assistance.

Someone came and said they I can't exchange or return. I still argue that if they gave me what they showed me the day I came to check the sample. I was going to take it.