Scores reflect the Overall AI Score for each category
Based on recent customer reviews, GIG Motors delivers a consistently outstanding car buying experience, with customers frequently praising named sales consultants for friendliness, transparency, and efficiency. Staff Professionalism (4.8) and Sales & Purchase Experience (4.5) are standout strengths. While the overwhelmingly positive feedback paints a strong picture, isolated complaints about deposit refund handling and allegations of dishonesty represent notable risks under Communication & Aftercare (3.8).
TrustIndex
0
Ranking
#27
in Car Dealerships
NPS Score
60
Recommended: Very Likely
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Chinoko was very helpful and he's very friendly to his clients ,he listens and explains everything that is needed.i enjoyed the journey of getting the car i want. he's good at wat he does
1 reviews | Active since Jan 2020
Chinoko was very helpful and he's very friendly to his clients ,he listens and explains everything that is needed.i enjoyed the journey of getting the car i want. he's good at wat he does
1 reviews | Active since Jan 2020
What an amazing expeience, a special Thanks to Ryno Matthyser for great professional service, I can truly say best client service i ever experienced, I am very confident that i will do business with GIG Motors again. Best service ever!
1 reviews | Active since Jan 2020
What an amazing expeience, a special Thanks to Ryno Matthyser for great professional service, I can truly say best client service i ever experienced, I am very confident that i will do business with GIG Motors again. Best service ever!
1 reviews | Active since Jan 2020
Ryno is an awesome Sales Executive at GIG. Understood what I was looking for, found it and delivered. His communication along the buying journey was exceptional. What a great experience to do business with Trevor and the Team. Great work Ryno!!!
1 reviews | Active since Jan 2020
Ryno is an awesome Sales Executive at GIG. Understood what I was looking for, found it and delivered. His communication along the buying journey was exceptional. What a great experience to do business with Trevor and the Team. Great work Ryno!!!
1 reviews | Active since Jan 2020
A very perfect experience received from Mr. Bafana, he delivered far more than what was expected and he was very fast in concluding my deal.
1 reviews | Active since Jan 2020
A very perfect experience received from Mr. Bafana, he delivered far more than what was expected and he was very fast in concluding my deal.
Based on recent customer reviews, GIG Motors delivers a consistently outstanding car buying experience, with customers frequently praising named sales consultants for friendliness, transparency, and efficiency. Staff Professionalism (4.8) and Sales & Purchase Experience (4.5) are standout strengths. While the overwhelmingly positive feedback paints a strong picture, isolated complaints about deposit refund handling and allegations of dishonesty represent notable risks under Communication & Aftercare (3.8).
GIG Motors's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers consistently name individual staff members like Ryno, Bongane, Gerrit, and Johnny, praising their friendliness, patience, honesty, and dedication to going the extra mile throughout the buying journey.
The most common complaint about GIG Motors, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. While most customers report prompt communication, a serious complaint describes a deposit refund being ignored and calls going unanswered, pointing to a significant aftercare gap when disputes arise.
GIG Motors ranks #27 in Car Dealerships on Hellopeter with an overall AI Score of 4.6 out of 5, compared to the industry average of 3.3. Its strongest theme is Staff Quality at 4.8; its weakest is Aftercare at 3.8. Best-in-class for Car Dealerships is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
GIG Motors has a TrustIndex of 0 out of 10 on Hellopeter, based on 81 reviews in the last 12 months. Hellopeter has tracked GIG Motors across 336 total reviews. How is the TrustIndex calculated? →
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